Accounts Receivable Assistant

Northumbria University; North East; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading educational institution in the UK is seeking a detail-driven Accounts Receivable Assistant to enhance their finance team. This fixed-term position involves managing customer accounts, debt collection, and ensuring smooth operations within the Credit Control team. Ideal candidates will possess strong customer service skills, attention to detail, and the ability to foster effective relationships. The role offers opportunities for skill development in a dynamic finance environment.

Benefits

Excellent pension schemes

Flexible working

Generous holiday entitlement

Qualifications

• Experience in customer service and credit control.
• Ability to develop and maintain good working relationships.
• Positive and inclusive working style.

Responsibilities

• Drive timely and accurate debt collection.
• Deliver professional customer service through CRM.
• Support Student Loans Company processes.

Skills

Customer service and credit control experience

Attention to detail

Excellent communication skills

Job description

Job Category: Management, Professional and Administrative

Overview

Northumbria University is looking for a detail-driven, proactive Accounts Receivable Assistant to join our Credit Control and Accounts Receivable team. As a vital player in our finance operations, you will assist with a range of accounts receivable activities, including account maintenance, reconciliations, and general processing tasks. This is a great opportunity to develop your skills in a fast-paced finance environment while contributing to the smooth running of our credit control operations. This role is fixed term for 12 months and is also available as a secondment opportunity.

Responsibilities

• Driving timely and accurate debt collection through effective customer account management
• Delivering professional customer service to internal and external stakeholders through the efficient use of the Customer Relationship Management (CRM) system and other communication platforms
• Supporting Student Loans Company processes including registrations, attendance confirmations, changes of circumstances, remittance handling, and account reconciliations
• Offering clear, confident advice and guidance to all customers
• Maintaining accurate customer accounts, managing the timely collection of overdue debts, building and sustaining effective customer relationships, and reconciling incoming payments

About the Team

This position sits within the Credit Control and Accounts Receivable team, part of the Financial Control function in Finance and Strategic Planning. The Finance and Strategic Planning team supports the University to plan, manage, and optimise its financial resources—ensuring they are used sustainably, responsibly, and in alignment with strategic objectives.

About You

• Customer service and credit control experience
• A positive and inclusive working style
• Great attention to detail with the ability to receive, understand, and convey information clearly and accurately
• Excellent communication skills
• The ability to develop and maintain good working relationships both internally and externally

About Us

Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. With over 37,000 students from 140+ countries, we offer world-leading research, partnerships, and an outstanding student experience. We empower our staff, promoting a positive work-life balance and offering benefits including excellent pension schemes, flexible working, and generous holiday entitlement. Our Northumbria Values—Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition—define who we are and guide our behaviours.