Accounts Receivable Analyst

Jll; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global real estate firm in Norwich is looking for a Collections Manager. This role includes managing relationships with occupiers, tracking payments, generating reports, and collaborating with teams to minimize cash discrepancies. Ideal candidates should possess strong communication skills, a GCSE level education, and advanced Excel skills. Previous experience in collections or accounts receivable is a plus. This position offers an opportunity to contribute to process improvements and enhance client satisfaction.

Qualifications

• GCSE level education including Mathematics and English or equivalent.
• Basic accounting knowledge and understanding of financial principles.
• Strong Excel proficiency, especially with pivot tables and VLOOKUP functions.
• Excellent communication and interpersonal skills.
• Ability to work independently under pressure while meeting deadlines.
• Strong organizational skills with attention to detail, experience with property service charges.
• Previous collections or accounts receivable experience.
• Understanding of commercial property management.

Responsibilities

• Proactively collect outstanding charges from occupiers using professional techniques.
• Own occupier relationships from a collections perspective.
• Track payment activities and prioritize collections from challenging accounts.
• Generate accurate arrears reports and deliver insightful commentary.
• Collaborate to achieve KPI targets and minimize unallocated cash.
• Support change initiatives and performance enhancement projects.

Skills

Communication skills

Excel proficiency

Organizational skills

Attention to detail

Education

GCSE level education (Mathematics and English)

Job description

Responsibilities

• Collections Management: Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship‑building skills.
• Stakeholder Relations: Own occupier relationships from a collections perspective and maintain strong client partnerships across designated portfolios.
• Performance Monitoring: Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plans.
• Reporting & Analysis: Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and external stakeholders.
• Cash Management: Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic reconciliation.
• Process Improvement: Support change initiatives and performance enhancement projects to elevate client and occupier experience.

Specialized Functions

• Lead collection strategy meetings with clients and internal teams.
• Coordinate with enforcement agents and legal counsel when required.
• Conduct complex account reconciliations to ensure accuracy.
• Maintain ISAE audited processes and best practice compliance.

Qualifications

• GCSE level education (including Mathematics and English) or equivalent.
• Basic accounting knowledge and understanding of financial principles.
• Strong Excel proficiency (pivot tables, VLOOKUP functions preferred).
• Excellent communication and interpersonal skills.
• Ability to work independently under pressure while meeting deadlines.
• Strong organizational skills with attention to detail, experience with property service charges.
• Previous collections or accounts receivable experience.
• Understanding of commercial property management.

Company Information

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.