Accountant Service Desk Advisor

NMS Recruit; Mold; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Sage Support Consultant to assist customers in utilizing their financial solutions. The ideal candidate has an accounting background or is pursuing AAT accreditation, showcasing strong problem-solving and communication skills. You'll work collaboratively to support customers, investigate issues, and contribute to process improvements. This role allows for hybrid or remote working, plus offers generous benefits like additional leave and training programs.

Benefits

23 days holiday plus bank holidays

Additional leave for personal occasions

Employee discount scheme

Company pension

Life insurance

Training and career development plan

Wellness programmes

Qualifications

• Proficient in accounting with a background or AAT accreditation.
• Ability to work in a team and communicate effectively.
• Skills in problem-solving and attention to detail.

Responsibilities

• Provide customer support and troubleshoot software issues.
• Collaborate with internal teams to enhance customer resources.
• Investigate data inquiries and prepare reports.

Skills

Problem-solving

Communication

Collaboration

Attention to detail

Education

AAT accreditation or equivalent

Tools

Microsoft Office 365

Sage Intacct

IRIS

Xero

Job description

NMS Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their products and services.

An ideal candidate will already have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role Customer Service. If you're currently completing your AAT training, or if you're just getting started, this is a brilliant opportunity to get hands on experience in an accounting field.

Responsibilities

• Adapting communication style to meet Customer need. Providing clear and calm support.
• Collaborate with internal teams to improve processes and contribute to our customer resources (customer facing blogs, guides or videos).
• Data investigation work and report writing.
• Develop and maintain relationships with external partners and vendors.
• Identify opportunities for Business Growth and Customer Success.
• Pro-active self-starter with the ability to learn quickly and prioritise your own.
• Problem analysis and investigation work.
• Receiving and answering support tickets via a variety of channels from customers on the support helpdesk to work towards resolving cases whilst meeting SLAs.
• To carry out other support duties that may be required.

Essential Experience

• Accounting background or proven accreditations (AAT).
• Proficient in the use of Microsoft Office (inc. 365).
• Proven ability to work collaboratively in a team environment, sharing knowledge and supporting colleagues to work towards common goals.
• Strong communication skills, creativity, and great attention to detail.
• Strong sense of ownership of issues end to end and problem-solving skills, with a desire to achieve great outcomes.

Desired Experience

• Accreditations would be highly advantageous (Sage Intacct).
• Experience working in Customer Service or Technical role.
• Experience working with Finance based Solutions: IRIS, Sage or Xero (or other) software solutions.
• Industry experience in areas such as: Construction, Manufacturing or Project Accounting.
• Relevant Third-Party Marketplace Solutions relevant to Sage Products

Benefits

• 23 days holiday (increasing to 26 days) plus bank holidays.
• Additional leave, including Birthday Day off, Personal Day and time off for Volunteering.
• Amazing Work Environment.
• Company pension.
• Employee discount scheme.
• Hybrid or remote working.
• Life insurance.
• Training and career development plan.
• Wellness programmes.

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