Account Specialist

Inizio Engage; City of Westminster; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking an Account Specialist to serve as the primary point of contact for customers. This role involves promoting a respiratory portfolio in alignment with local strategies, managing customer interactions, and delivering tailored solutions. Candidates should have a strong background in account management within the healthcare sector, along with excellent communication skills. Benefits include a competitive salary, performance bonuses, and flexible working arrangements.

Benefits

£50,000–£65,000 base salary

Performance bonus potential

Flexible working arrangements

Professional development opportunities

Qualifications

• Proven experience in account management or customer-facing role.
• Strong knowledge of NHS and Primary Care.
• Ability to develop and execute account plans.

Responsibilities

• Act as primary customer contact.
• Champion the Voice of the Customer.
• Successfully promote the respiratory portfolio.

Skills

Account management

Communication skills

Interpersonal skills

Results-oriented

Job description

Overview

As an Account Specialist, you will act as the single point of contact for your customers, working in true partnership to understand local priorities and co‑create solutions that meet both customer and organisational needs. You will be responsible for the effective promotion of a market‑leading respiratory portfolio across Primary Care, aligned to the UK marketing strategy and locally developed account plans.

Key Customers

• GPs and GP Practices
• Practice‑Based Nurses and Pharmacists
• Healthcare Assistants
• Primary Care Networks (PCNs) and Practice Clusters
• Other relevant local decision‑makers

Responsibilities

• Act as the primary customer contact, connecting customers with internal functions such as education, medical support, value‑added services and partnership opportunities.
• Champion the Voice of the Customer, using insights and feedback to shape engagement and solutions.
• Successfully promote the respiratory portfolio through high‑quality, customer‑centric interactions.
• Develop and deliver robust account plans for PCNs, practice clusters and individual practices.
• Build long‑term customer partnerships, positioning the organisation as a respiratory partner of choice.
• Deliver UK marketing strategies at a local level.
• Pioneer a mix of digital and face‑to‑face engagement, using customer insights and technology to enhance impact.
• Co‑create solutions aligned to customer challenges, including service offerings, collaborative projects and medical education.
• Tailor portfolio messaging to individual customer agendas.
• Deliver against agreed KPIs including sales performance, customer satisfaction, NPS and project delivery.
• Operate at all times in line with the ABPI Code of Practice, company policies and values.
• Support wider organisational commitments to sustainability and responsible business practices.

Qualifications

• Proven experience in account management or a customer‑facing role within the pharmaceutical or healthcare sector.
• Strong knowledge of the NHS and Primary Care environment.
• Excellent communication and interpersonal skills.
• Ability to develop and execute account plans, achieving measurable results.
• Results‑driven mindset with a focus on KPIs and customer satisfaction.

Benefits

• £50,000–£65,000 base salary, commensurate with experience.
• Performance bonus potential.
• Flexible working arrangements.
• Professional development opportunities.
• Company‑wide commitment to sustainability and responsible business practices.