Account Operations Lead – Customer Success & SLAs

TD Synnex; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading tech company in the UK is seeking a passionate individual for a full-time role in customer administration. You will manage customer-related tasks, ensure order fulfillment, and build strong relationships. The ideal candidate will have excellent communication skills, attention to detail, and experience with Microsoft Office and SAP. This position offers hybrid working, career development opportunities, and a culture promoting diversity and inclusion.

Benefits

Hybrid working

Private healthcare

Matched pension

Enhanced parental leave

Paid time off for special occasions

Progression paths and benchmarked salaries

Commitment to sustainability

Qualifications

• Experience in a customer service or administration role.
• Ability to manage multiple priorities effectively.
• A passion for developing strong relationships with clients.

Responsibilities

• Manage all customer-related administration including portals.
• Ensure timely action on orders and reports.
• Develop professional relationships with internal and external stakeholders.
• Handle escalations and resolve issues effectively.

Skills

Customer-focused mindset

Excellent communication

Attention to detail

Organizational skills

Microsoft Office proficiency

SAP systems experience

Tools

Microsoft Word

Microsoft Excel

Salesforce

Job description

A leading tech company in the UK is seeking a passionate individual for a full-time role in customer administration. You will manage customer-related tasks, ensure order fulfillment, and build strong relationships. The ideal candidate will have excellent communication skills, attention to detail, and experience with Microsoft Office and SAP. This position offers hybrid working, career development opportunities, and a culture promoting diversity and inclusion.