Account Manager (Ticketing)

Fuse; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic events agency is looking for an experienced Account Manager to join their London team. You will manage guest communications for a high-profile client and oversee ticketing and account management for multiple UEFA events. Ideal candidates will have experience in similar roles, and strong relationship-building skills, and be excited to work in a fast-paced environment.

Qualifications

• Agency experience ideal, but not essential.
• Experience with online ticketing portals and guest management systems.
• UEFA experience ideal but not essential.

Responsibilities

• Support the implementation of the online guest management systems.
• Develop and maintain strong relationships with the Client.
• Manage multiple match days simultaneously.

Skills

Experience in relevant roles

Passion for sport and entertainment

Strong relationship building skills

Excellent written and verbal communication skills

Excellent attention to detail

Process driven

Ability to multi-task and be solutions focused

Strong use of MS Office: Word, Excel, PowerPoint

Job description

Overview

Fuse is looking for an experienced Account Manager who thrives within a fast-paced agency environment. Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high-profile client. You and your team will be responsible for the set up, testing, roll out and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management.

Responsibilities

• Ticketing & Systems
• Guest Management Systems: Support the implementation of the online guest management systems. Ensure they are user-friendly, efficient, and aligned with the branding guidelines of the sponsor.
• Systems training & support: provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress as well as training and supporting client Ticket Managers
• Ticket ordering: Ordering of tickets via UEFA platforms in line with client's requirements for each match day ensuring all deadlines are met.
• Ticket Allocation: Allocation of tickets for match days, ensuring that all stakeholders and guests receive their tickets promptly and accurately.

• Account & Client Management
• Team player: Be a reliable and knowledgeable member of the Account team supporting junior and senior staff as required to deliver client needs
• Client Relationship Management: Develop and maintain strong relationships with the Client, ensuring their needs are met with the highest level of service.
• Work closely with UEFA & TEAM (UEFA’s marketing agency) throughout the season
• Project Management: Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep existing project management tools updated and accurate to ensure efficient workflow and effective communication.
• Meetings: support the Account Executive on managing internal and external meetings ensuring rooms, diary invites, agendas and minutes are completed accurately.

• Budget & Commercial Management
• Budget Management: complete timesheets, raise PO’s, track invoice payments and keep internal budgets updated

• General
• You will be required to work in and around UEFA match days, so dedication to this role is vital.
• Identify Efficiencies: make recommendations within the team to streamline operations and foster a culture of continuous improvement.
• Support wider event project teams as needed in areas including but not limited to hospitality management, production and build, food and beverage, logistics, operations, project management and content
• Collaboration: Work closely with internal teams, to ensure cohesive and integrated execution. Foster a collaborative environment that encourages innovation and excellence.

Desired Skills & Experience

• Experience in relevant roles
• Agency experience ideal, but not essential
• A passion for sport and entertainment
• Experience with online ticketing portals and guest management systems
• UEFA experience ideal but not essential
• Strong relationship building skills
• Excellent written and verbal communication skills
• Strong use of MS Office: Word, Excel, PowerPoint
• Process driven
• Excellent attention to detail
• Ability to multi-task and be solutions focused
• A can-do, positive, friendly attitude
• Experience of working with international clients would be a bonus but not essential

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK/International travel, on-site work at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.