Account Manager Support

Work Wales; Cardiff; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading provider of retail solutions in Cardiff is seeking a Customer Support Coordinator to support a Senior Account Manager. The role involves handling customer queries, monitoring stock levels, and building client relationships. The ideal candidate should have experience in customer service or purchasing and strong organizational skills. This position offers excellent career progression opportunities within a dynamic business environment.

Qualifications

• Experience in customer service or purchasing, preferably in retail or manufacturing.
• Ability to multitask and manage multiple priorities effectively.
• Strong analytical skills and proficiency in IT.

Responsibilities

• Handle customer queries efficiently and build strong relationships.
• Monitor stock levels and coordinate replenishment.
• Source products at competitive prices and within lead times.
• Produce and share reports with teams and stakeholders.

Skills

Customer service experience

Organisational skills

Analytical skills

Relationship building

Job description

Location: Cardiff

Salary: To £27k

Are you ready to be part of a team that delivers exceptional customer experiences across every aspect of its business?

Our long standing client, a leading provider of comprehensive retail solutions, is expanding their Customer Support team and is looking for a dedicated Customer Support Coordinator to support a Senior Account Manager with the day-to-day running of one of their prestigious clients.

Renowned for delivering end-to-end solutions, from procurement to direct delivery of consumable products, this business has built trusted partnerships with some of the world\'s biggest retail brands. They pride themselves on creating cost and time efficiencies while placing sustainability at the heart of their operations.

The Role

Working closely with your Account Manager, you\'ll ensure clients receive the highest level of service. Your responsibilities will include:

• Handling customer queries efficiently while fostering strong, lasting relationships.
• Monitoring stock levels and coordinating replenishment to maintain optimal supply.
• Working with suppliers to source products at competitive prices and within lead times.
• Producing and sharing regular reports with internal teams and external stakeholders.

The Person

We are looking for someone who can thrive in a fast-paced environment while managing multiple priorities. Ideally, you will have:

• Previous experience in customer service or purchasing (retail or manufacturing advantageous).
• Strong organisational skills and the ability to multitask effectively.
• A talent for building and maintaining long-term client relationships.
• Solid analytical and IT skills.

In return

This role offers excellent career progression opportunities within a growing business. You\'ll be working alongside household names such as Superdry, Hunkemöller, JD Sports, Hugo Boss, Harrods, Abercrombie & Fitch, Dr Martens, and Clarks - a client portfolio that speaks for itself.

If you\'re a proactive, customer-focused professional ready to take the next step in your career, we would love to hear from you