Account Manager - Service & Maintenance

UBT; Sandbach; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading security provider in Sandbach is seeking a sales professional to manage and expand service and maintenance contracts. You will convert installations into long-term agreements and drive client satisfaction. The ideal candidate has experience in selling service contracts, excellent communication skills, and a customer-focused attitude. This role offers a competitive salary and strong commission potential, along with a supportive work culture and opportunities for growth.

Benefits

Competitive salary

Strong commission potential

25 days holiday + 8 bank holidays

Free parking

Kitchen facilities

Qualifications

• Proven experience selling service or maintenance contracts.
• Highly organised, customer-focused, and target-driven.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Convert completed installations into long-term service and maintenance contracts.
• Identify new business opportunities, especially with facilities management companies.
• Manage complex client relationships with a focus on customer satisfaction and SLA compliance.

Skills

Sales growth

Customer service

Communication skills

Negotiation skills

Relationship building

Tools

CRM tools

Job description

Sandbach, Cheshire | Full-time (Mon-Fri 42.5 hours), Office-based

£35,000-£45,000 + £10k-£15k OTE commission

Are you a driven sales professional passionate about customer service and contract growth? Step into a vital role managing and expanding service and maintenance contracts for a leading security provider. You'll work closely with the sales and service teams, turning installations into ongoing service agreements and proactively growing the client base.

About the Role:

You'll play a pivotal role managing and expanding service and maintenance contracts—from securing renewals on legacy equipment to converting new installations into long-term service agreements. With a dedicated team of engineers on the road, your focus will be to build strong client relationships, drive proactive sales, and deliver outstanding customer service aligned with SLAs and targets.

Key Responsibilities:

• Convert completed installations into long-term service and maintenance contracts
• Identify new business opportunities, especially with facilities management companies
• Manage complex client relationships with a focus on customer satisfaction and SLA compliance
• Drive sales growth by renewing contracts and closing new deals
• Use CRM tools to manage your pipeline and report progress
  
  

Requirements

• Proven experience selling service or maintenance contracts
• Highly organised, customer-focused, and target-driven
• Excellent communication, negotiation, and relationship-building skills
• Comfortable starting internally with progression to face-to-face client meetings
• Willingness to travel occasionally
  
  

Why You'll Love This Role:

• Competitive salary plus strong commission potential
• Supportive, motivated culture with real career growth
• Modern office environment with free parking and kitchen facilities
• 25 days holiday + 8 bank holidays, 42.5-hour workweek
  
  

If you're ready to own and grow a key revenue stream in a fast-growing business, apply now!

IND25