Account Manager - Publications

Real Chemistry; London, Manchester, City of Edinburgh; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading health communications firm is seeking an Account Manager to manage client relationships and oversee publication projects. This hybrid role, based in London, requires experience in publications, strong organizational skills, and the ability to manage multiple tasks effectively. Join a dynamic team committed to transforming healthcare and making a meaningful impact. Comprehensive benefits are offered, including flexible work opportunities.

Benefits

Comprehensive benefits program

Paid time off

Access to learning resources

Flexible remote work

Qualifications

• Working knowledge of ICMJE and GPP guidelines.
• Ability to manage multiple tasks based on priorities.
• Confidence to manage upward when required.

Responsibilities

• Act as day-to-day client contact for publication work streams.
• Take responsibility for the day-to-day management of your account.
• Ownership of medium/large client projects.

Skills

Experience in publications in an agency setting

Highly organized

Independent thinker

Professional presence

Strong work ethic

Education

BA or equivalent work experience

Tools

Publication database experience (iEnvision, PubsHub)

Job description

Overview

Edinburgh - UK; London - UK; Manchester - UK

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you’re a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry is looking for an Account Manager to join our growing team!

The Account Manager for the Medical Affairs Publications team is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. You ensure your colleagues know what is going on and are delivering effectively, while also beginning to think about future opportunities as well as today’s work.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What you’ll do

• Act as day-to-day client contact for publication work streams: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
• Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
• Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed
• Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity
• Keep abreast of trends and developments in the medical communications and pharma industries
• Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client
• Keep abreast of market changes
• Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations
• Maintains general understanding of account finances; supports account lead with financial management
• Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need

Qualifications

• Experience in publications in an agency setting (additional Med Affairs experience desirable)
• Working knowledge of ICMJE and GPP guidelines
• Publication database experience such as iEnvision, PubsHub, etc.
• Highly organized with a mindfulness of deadlines, ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Able to communicate with managers when deadlines will not be met
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• BA or equivalent work experience required

Benefits and Workplace

Real Chemistry is proud to be Great Place to Work certified. We offer a comprehensive benefits program tailored to your region, including holiday and paid time off, medical/dental/vision plans, and access to learning resources. Our Real Hybrid and Regional Teams (Real HART) approach supports in-person collaboration where possible and flexibility for remote work.

Equal Opportunity

Real Chemistry is an Equal Opportunity employer. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, or any other characteristic protected by law. If accommodations are needed, please let your recruiter know.