Account Manager - Prepaid Cards in England

Payments Recruitment; England; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading fintech firm is seeking an Account Manager to enhance client relationships and manage account activities in the payments sector. This hybrid role includes responsibilities such as managing contracts, monitoring client performance, and ensuring effective communication between clients and internal teams. Ideal candidates will have strong relationship-building skills and a background in banking or financial services.

Benefits

Bonus structure

Excellent benefits

Hybrid working model

Qualifications

• Proven track record in managing clients within the payments sector.
• Experience building relationships in account manager or client service roles.
• Good technology skills and background in banking or financial services.

Responsibilities

• Maintain and develop client relationships.
• Manage contractual obligations between clients and the company.
• Monitor client accounts and create reports on performance.

Skills

Communication skills

Client relationship management

Self-motivated

Job description

Account Manager - Payments

• £40-45k basic + bonus + excellent benefits
• Hybrid working, London or Birmingham office plus working from home

Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Operating as an issuer & a processor, we provide our wide customer base with a range of solutions which help them deliver to their own customers. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team.

The role

• maintaining & developing client relationships
• manage contractual obligations
• own and develop the customer contact plan, holding regular internal & external meetings on the client account
• become the key conduit between customer and internal teams, managing issues or escalations & feeding back to the business to improve future performance
• raising support and change tickets on behalf of clients, ensuring you monitor these until resolved
• create and run regular reports, monitoring all aspects of client activity including financial performance, profitability & risk
• work closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres

About you

• great communicator
• previous track record in successfully managing clients within the payments sector (acquiring, issuing, processing or prepaid)
• brilliant relationship building skills gained in account manager, customer success or client service management style roles
• self motivated, good with technology, background in banking/payments/financial services
• Useful but not essential - experience of managing central or local government clients