Account Manager

Brave Bison; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking media agency in Greater London is seeking a Client Services Manager to oversee client relations and manage impactful social and influencer campaigns. This pivotal role requires exceptional organizational and analytical skills, the ability to manage multiple projects, and a passion for social media trends. Ideal candidates will have 3+ years in client services at a digital or creative agency. The agency offers a competitive benefits package and works in a flexible, dynamic environment.

Benefits

Dynamic working hours

Private medical insurance

25 days annual leave

Performance reviews every six months

Remote working for up to one month per year

Qualifications

• Strong ability to manage multiple stakeholders and projects.
• Proven experience in managing social and influencer campaigns.
• Understanding of social media platforms and brand strategies.

Responsibilities

• Act as the main point of contact for clients.
• Lead day-to-day management of client projects.
• Analyse campaign performance and report insights.

Skills

Organizational skills

Analytical thinking

Communication

Project management

Client relationship management

Education

3+ years in client services or digital agency

Job description

Who are we?

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.

Our universe is made up of award-winning business arms Brave Bison, Engage and SocialChain. And we're underpinned by our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.

We're a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.

Our mission

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations-our clients' worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.

That's why we make it our mission to capitalise on complexity for our clients-by crafting dynamic digital solutions that outpace tomorrow's challenges.

Our values

We're a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:

• Bold Curiosity
  We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other.
• Connected Clarity
  We are focused in our collaboration - joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.
• Positive Encouragement.We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.
• Constant Impact.We believe in outcomes over outputs. We're goal orientated, results driven and data-led. We show up with passion every day. And we're always honing our craft.

SocialChain

We are a collective designed for a modern world of digital-first marketing. A team of creatives, content creators, community builders, platform natives, tech innovators, and trend starters - perfectly balanced with talented and experienced marketing strategists, comms planners, client leaders and data specialists.

Together, we strengthen our clients' SocialChains by building a stronger connection between people and their brand.

Your role

We understand the power of social and its potential. If you do too, read on. We're looking for an innately organised, commercial, creative and analytical thinker to join our client services team. You'll play a pivotal role within the agency by owning, and supporting, the delivery of some of our largest client partnerships. Working alongside a Senior/Account Director, you will lead the day to day running of client business using a high level of initiative to execute strategies and keep projects on track.

You’ll be responsible for managing social and influencer campaigns end-to-end ensuring seamless coordination between clients, creators, and internal teams. You must be able to lead and track execution with precision. You must be proactive and detail-oriented, and passionate about social and creator culture. You will lead and support end-to-end campaign delivery, including talent sourcing, logistics, third-party coordination, reporting, and UGC/talent contracting.

This role demands someone who thrives in a fast-paced environment, can manage multiple stakeholders, and is confident using project management processes to maintain clarity and momentum.

If you're passionate about social, influencers, and delivering exceptional client experiences, we'd love to hear from you.

Key Tasks and Responsibilities

Client & Strategy

• Act as a primary point of contact for clients, building strong relationships and championing best-in-class account management.

• Distil client briefs or business challenges into clear internal briefs, ensuring clarity amongst project team

• Support in shaping and critiquing internal recommendations across strategy, content, influencer, and paid social.

Project & Delivery

• Lead and own day-to-day management of client projects, ensuring deadlines, budgets, and quality standards are met.

• Collaborate with the production team to manage third-party vendors and provide on-site or remote support during shoots, ensuring smooth coordination, compliance with brand standards, and timely delivery where required

• Coordinate internal teams (strategy, creative, influencer, paid, production) to deliver campaigns efficiently.

• Run regular client calls and WIP meetings; capture and circulate notes and actions.

• Maintain accurate status reports, timelines, recce's and project trackers.

• Work with resourcing to ensure allocation is correct and aligned to project and client requirements

Influencer Management

• Lead influencer campaign planning and execution, including creator identification, briefing, and content approvals.

• Ensure influencer activations align with brand guidelines and campaign objectives.

Performance & Reporting

• Analyse campaign performance, build case studies, and recommend future solutions.

• Own reporting processes and present insights to clients and internal stakeholders.

Commercial & Financial

• Manage project budget trackers, Monitor and manage scope creep, and identify opportunities for incremental revenue.

• Support financial administration and project budgeting.

Ideal Candidate

You're a natural leader - You understand what it takes to effectively lead a high-performing client delivery team.

You're a confident communicator - You can effectively share your thoughts, ideas and insights in both verbal and written communications.

You're analytical and a strategic thinker - You are comfortable with data, distilling insights and supporting with strategic builds.

You're commercially minded - You have strong commercial acumen and understand the need to deliver value for the agency and our clients.

You're innately organised & obsessed with detail - You are the person who thrives off organisation and loves to consider all the finer details of a plan. It's all the little things that produce big results.

You're invested in social - You have an understanding of social media platforms and how brands can best leverage them for brands.

You understand influencer marketing - You have hands-on experience managing influencer campaigns, from sourcing and contracting talent to overseeing content delivery and performance reporting.

You're a perceptive & holistic thinker - You confidently add value through clarity and an inclusive perspective. A champion of diversity and inclusion, ensuring our creative executions speaks to and represents the rich tapestry of society.

You're a creative path finder - You can adapt and evolve as challenges arise, and can be pragmatic without losing sight of the executional goals. You react to problems with creative solutions that go beyond what is expected.

You're a self-starter - You can identify opportunities to add value and run with it. In the same breath, you are proactive in asking for help and support where required.

You're a great collaborator and motivator - You'll encourage creative excellence by working collaboratively with multidisciplinary teams, earning respect as somebody who is easy to work with and trusted to deliver quality work.

You're building from solid foundations - You have 3+ years of experience in client services at a social, wider digital or creative agency.

You bring language versatility - You can communicate fluently in English. If you have working proficiency in one or more additional languages such as German (DE), Dutch (NL), or Italian (IT) to support multi-market campaigns this is a huge plus.

What you'll get

Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.

But not only that, we are the UK's first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption.

Then there's a whole host of benefits - from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here's a snapshot of just some of the benefits we think you might also like:

• Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work
• Private medical insurance:To keep you fighting fit and give you and your family peace of mind.
• Life assurance and income protection:We know it feels good to be covered, just in case.
• Calm Subscription:Now more than ever, it's important to mind your mind!
• 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
• Christmas closure:No need to save holiday days for the Christmas closure period. It's on us!
• Birthdays off: One extra day to celebrate your big day
• Summer hours:Between June and Aug we finish at 15.00 every Friday.
• Online coaching and mental health support: Unlimited coaching via OpenUp.
• Remote Working: Work abroad for up to one month a year.
• Performance & Salary:Reviewed twice a year for everyone.

Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.