Account Manager - Exeter

Parfums Christian Dior; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury beauty brand is seeking an Account Manager in Exeter to lead a team in driving sales for high-end products. Responsibilities include setting sales targets, training team members, and ensuring an exceptional standard of customer service. The ideal candidate will possess strong selling skills, a passion for cosmetics, and a commitment to personal grooming. This position offers the opportunity to enhance client relationships and champion the brand's luxurious image.

Qualifications

• Experience in sales with a focus on luxury products.
• Excellent communication skills to engage with customers effectively.
• Ability to coach and develop team members.

Responsibilities

• Set and achieve sales targets for the team.
• Provide luxury standard service to all customers.
• Manage stock levels effectively.
• Develop and utilize a customer database.

Skills

Strong selling skills

Team management

Customer engagement

Coaching and training

Product knowledge

Job description

Position

Account Manager

Department

Retail

Location

Boots High Street, Exeter

Reports To

Area Manager

Direct Reports

Beauty Consultants

Purpose Of The Role

As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make‑up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Job Responsibilities

Main Responsibilities

Sales

• To set targets for all Team Members in line with Company expectations
• To pro‑actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
• To pro‑actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
• KPI: To achieve sales targets

Service

• To educate and train Team Members on the use and history of Parfums Christian Dior products
• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make‑overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To update ipos tool with client data including all sales and client profile
• To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
• KPI: To achieve target for Mystery Shopping

Management

• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
• To manage stock levels, working partnership with the Area Manager to ensure that there is sufficient levels
• To proactively grow your business through events, appointments and return bookings
• To ensure all operational and administrative tasks are complete and to the best of your ability

General

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Profile

Person Specification

• An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
• Organised; able to manage Prêt‑à‑porter day-to‑day work, Team Members, Department and Area Managers and meet the clients’ needs
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self‑confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make‑up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.