Account Manager Events

Fuse; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading events agency in London seeks an experienced Account Manager to develop and implement world-class events and hospitality programs. Responsibilities include managing client relationships, overseeing event logistics, and coordinating with suppliers to deliver exceptional experiences. Ideal candidates will have a background in sports marketing, excellent project management skills, and a proven ability to work under pressure. Flexible working arrangements are offered, with office attendance required part-time.

Benefits

Flexible working arrangements

Office based 50% of the time

On-site event attendance

Qualifications

• Experience in account management, event management, and hospitality, ideally within sports marketing agencies.
• Proven track record assisting in management and delivery of corporate events and VIP client experiences.
• Strong administrative skills ensuring notes and key documents are updated.

Responsibilities

• Act as the primary point of contact for clients and build long-term relationships.
• Manage event logistics including travel, accommodation, and ticketing for clients.
• Oversee production and delivery of hospitality spaces and activations.

Skills

Account management

Event management

Hospitality experience

Project management

Budget management

Strong communication skills

Attention to detail

Team collaboration

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

A key role within our events team working across multiple clients, to develop and implement world‑class events, hospitality programmes and brand experiences across a wide variety of sports & entertainment rights holders. The role requires experience in account management and an understanding of global event planning and management, VIP hospitality, consumer experiential and client servicing. Agency experience is preferred.

Key Responsibilities

• Act as the primary point of contact for one or more clients, building and nurturing strong, long‑term relationships with key clients, rights holders, vendors, suppliers, partner agencies and internal teams.
• Understand client objectives, needs and expectations to ensure all event and hospitality deliverables are met and exceeded.
• Build strong relationships with Rights Holders, ensuring deadlines are communicated and met efficiently.
• Assist in the planning and execution of corporate hospitality programmes at UK events.
• Coordinate with suppliers, hospitality providers, rights holders and third‑party suppliers to ensure smooth operations and seamless delivery.
• Oversee the creation and distribution of event materials, including invitations, itineraries and event programmes.
• Coordinate and manage the production and build of hospitality spaces and activations from brief and design through to build and delivery.
• Coordinate and manage the production and build of consumer experiential spaces and activations from brief and design through to build and delivery.
• Coordinate guest logistics as required, including travel, transportation, accommodation and ticketing management and access.
• Coordinate and manage team logistics, including travel and accommodation as required.
• Assist with managing guest management systems and inboxes, ensuring communications are managed efficiently and in line with client deadlines and expectations.
• Support in managing ticketing allocations and package approvals.
• Appropriate handling of guest information and updates, including compliance with GDPR policies and procedures.
• Management of guest lists and ticketing allocations.
• Assist in the management of event budgets, ensuring that all expenses align with client expectations and contractual agreements.
• Assist with contracts, PO curation and financial reconciliation with vendors and suppliers.
• Track and manage costs related to events and activations, ensuring budgets are up to date and any issues have been flagged.
• Regular reporting to senior members of the team.
• Management of hospitality and event operations at events, managing any issues or changes as they arise.
• Act as the main point of contact for clients, VIP guests, and suppliers, ensuring the best experience for guests.
• Lead production and oversee build elements for hospitality spaces and fan activation areas as needed.
• Handle any ad‑hoc client requests and challenges efficiently and professionally.
• Work across multiple time zones and be available for global travel (NB this role is predominantly UK based, but international travel may be required).
• Provide regular updates to clients on event progress, hospitality arrangements and any changes.
• Maintain key planning documents, including trackers and status documents to ensure all team members are across updates and changes.
• Prepare presentations for clients and briefing documents for suppliers and internal team members.
• Prepare post‑event reports outlining key outcomes, feedback, and recommendations for future events.
• Manage and delegate tasks within the team, ensuring all responsibilities are executed efficiently and within deadlines.

Key Skills & Experience

• Experience in account management, event management, and hospitality, ideally within sports marketing agencies.
• Experience working on global brands is preferred.
• Proven track record assisting in management and delivery of corporate events and premium / VIP client experiences.
• Excellent project management and multitasking skills, with the ability to work under pressure.
• Ability to anticipate problems/issues and suggest proactive resolutions to be put into place.
• Experience in budget management and reconciliation, including use of Microsoft Excel.
• Experience in operations and logistics including planning of shipments, coordination of transport and global travel, as well as accommodation bookings.
• Presentation skills (verbal and written), internally and to clients / suppliers, including use of Microsoft PowerPoint.
• Strong communication skills (verbal and written).
• Strong administrative skills, ensuring notes and key documents are updated and shared with relevant people / teams.
• Team collaboration and coordination both internally and externally with suppliers, vendors and additional client teams.
• Attention to detail and organization.
• Ability to work in a fast paced, high pressure environment, including working across various time zones and international travel.
• Must be eligible to work in the UK.

Location & Working Arrangements

The role is based at Fuse, Omnicom Media Group offices at Bankside 2, London (SE1 0SW). Fuse offers flexible working, with employees being office based 50% of the time. Travel and on‑site attendance at events will be required.

About the Agency

Culturally Connected, Seriously Effective. A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable – the key to unlocking effectiveness.

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent‑A‑Car, McDonald’s, and Just Eat Takeaway.com.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well‑represented.

We encourage open conversations between our people and managers to help navigate high‑need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best – both in their careers and in their lives outside of work.

Diversity, Equity & Inclusion at OMG – Diversity Statement

At OMG, we are committed to providing an inclusive, equal, and respectful workplace. We do not discriminate on the basis of race, gender, sexual orientation, religion, age, disability or any other protected attribute. We are proud to provide a welcoming environment for all and celebrate a range of identities and backgrounds. All employees and applicants are considered on merit and provided equal opportunity for employment and development.