Account Manager - Chinese Speaker

Viber; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading messaging platform in Greater London is seeking an experienced Account Manager to oversee and expand their Business Messaging partner network. The ideal candidate will manage the entire client lifecycle, requiring fluency in both English and Chinese, along with a strong background in B2B account management. This role involves building long-term relationships and collaborating with internal teams to drive business growth. Competitive compensation and career growth opportunities are provided.

Qualifications

• Minimum 4 years of experience in B2B account management, ideally within the messaging or telecommunications sector.
• Strong understanding of the messaging ecosystem and experience managing strategic accounts.

Responsibilities

• Manage a portfolio of Business Messaging partners and direct enterprises/brands.
• Oversee the client lifecycle, including onboarding, account management, and performance monitoring.
• Build and maintain long-term client relationships.
• Collaborate with internal teams to support partner enablement.
• Analyze partner performance using reporting tools and provide business reviews.

Skills

Fluency in English

Fluency in Chinese

Relationship management

Analytical skills

Problem-solving

Attention to detail

Job description

Description

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super‑app. Our mission is to make people's lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

We are seeking a qualified and driven Account Manager to manage and expand our Business Messaging and Chatbot partner network. The successful candidate will be responsible for the overall partner lifecycle, including onboarding, performance management, and identifying growth opportunities. This position requires a strategic mindset, strong relationship management skills, and a solid understanding of the messaging industry.

Responsibilities

• Manage a portfolio of Business Messaging partners and direct enterprises/brands
• Oversee the entire client lifecycle, including onboarding, day‑to‑day account management, performance monitoring, and growth strategy execution.
• Build and maintain strong, long‑term relationships with clients acting as a trusted advisor and key point of contact.
• Collaborate with internal teams‑including Sales, Marketing, and Product - to support partner enablement and integration.
• Coordinate partner training sessions, marketing initiatives, and operational support as needed.
• Analyze partner performance using internal reporting tools and provide regular business reviews (monthly/quarterly).
• Detect and resolve reporting discrepancies; ensure data accuracy in partner performance tracking.
• Clearly communicate Viber's product offerings, features, and value propositions to both technical and non‑technical stakeholders.
• Proactively identify opportunities to upsell and cross‑sell Viber solutions to existing partners.

Requirements

• Fluency in English and Chinese (verbal and written) is required; fluency in Chinese is a must.
• Minimum 4 years of experience in B2B account management, ideally within the messaging, telecommunications, or digital services sector.
• Strong understanding of the messaging ecosystem (e.g., messaging apps, SMS, CPaaS).
• Proven track record of managing strategic accounts and delivering business growth.
• Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Independent, highly motivated, and capable of working in a dynamic, fast‑paced environment.
• High level of accuracy and attention to detail, especially when working with data and reporting tools.
• Excellent analytical and problem‑solving skills.