Account Manager / Administrator

Huntress; Ashford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an Account Manager in Ashford. The role involves scheduling engineers, managing customer inquiries, and supporting administration tasks. Ideal candidates will have strong communication skills and a willingness to learn. Offering £13.29 per hour, increasing to £14.04 after 6 months. Applications are welcome from those eligible to work in the UK.

Qualifications

• Previous experience in Administration is an advantage.
• Strong organizational skills are necessary.
• Ability to deliver excellent customer service.

Responsibilities

• Schedule and coordinate engineers for service checks.
• Act as the main point of contact for customers.
• Process service requests and assist with installations.
• Handle customer claims and payments.
• Manage inbound CRM queries.
• Support general administration tasks.

Skills

Excellent communication skills

Ability to manage a workload

Willingness to learn

Confident to take phone calls

Job description

Overview

Account Manager - Ashford

£13.29 per hour (£25,638). After 6 months it would increase to £14.04 per hour (£27,087).

We are currently seeking an Account Manager / Administrator to join our client based in Ashford. This is a great opportunity for someone with Administration experience.

Responsibilities

• Schedule and coordinate engineers for service checks and customer appointments.
• Book and plan works for customers, acting as the main point of contact for queries and updates.
• Process service requests and assist customers with new connections or installations.
• Handle customer claims and payments, ensuring timely and accurate processing.
• Manage inbound CRM queries, delivering prompt and professional responses.
• Support general administration including document management, data entry, and compliance tracking.
• Assist with timesheet processing and maintain accurate payroll and financial records.
• Process manual payments and maintain clear, organised financial documentation.
• Provide excellent customer service, ensuring a smooth and positive experience throughout.

Ideal candidate

• Confident to take phone calls
• Willingness to learn
• Great communication skills
• Ability to manage a workload

Additional information

Please apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.