Account Manager

Fortem People Limited; Skipton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A client management firm in the UK is seeking a detail-driven individual for a full-time client relationship support role. You will act as the first point of contact for client queries, prepare proposals, and support initiatives to enhance client satisfaction. The ideal candidate will possess strong communication skills, have attention to detail, and be proactive in managing priorities. Benefits include a competitive salary, private healthcare, and a clear path to progress within the organization.

Benefits

Private healthcare

Life assurance (4x salary)

25 days holiday + bank holidays

Pension scheme

Mileage paid at 50p per mile

Clear path to progress

Qualifications

• Experience in a client-facing role is preferred.
• Confident managing priorities and deadlines.
• Full, clean UK driving licence required.

Responsibilities

• Act as the first point of contact for client enquiries.
• Prepare professional proposals and client documents.
• Support initiatives to deepen client relationships.

Skills

Account management

Customer success

Strong communication skills

Attention to detail

Organizational ability

Tools

CRM systems

Microsoft Office

Job description

Job Description : £30,000

£40,000

Full-time | 37.5 hours | UK-wide travel when required

Are you detail-driven, people-focused, and ready to build a meaningful career in client management?

This new role is designed to support client satisfaction, strengthen relationships, and help drive further growth within established accounts no cold calling or new business required.

Why This Role Matters

You’ll be the first point of contact for client queries, the organisational engine behind proposals and documentation, and the right‑hand support to our senior account lead, helping drive deeper engagement and retention across our client base.

As you grow, you’ll take on your own portfolio, become client‑facing, and play a genuine part in shaping how we develop and strengthen long‑term partnerships.

This is an opportunity to build a rewarding client management career in an environment that values people and encourages development.

If you’re curious, detail‑led, proactive, and confident communicating with all levels of an organisation, we’d love to hear from you.

What You’ll Be Doing – Client Relationship Support

Act as the first point of contact for client enquiries and issues.

Resolve challenges quickly and professionally, working closely with internal teams.

Spot potential issues early and help implement solutions before they become problems.

Driving Client Growth & Engagement

Support in planning and delivering initiatives to deepen relationships and expand service usage.

Book and prepare client meetings, workshops, demos, and presentations.

Identify new opportunities within existing accounts and schedule conversations with relevant stakeholders.

Build detailed internal profiles of client departments and decision‑makers.

Operational & Communication Link

Liaise between operations and account management to ensure expectations are aligned.

Help ensure smooth project delivery and clear communication both ways.

Administration & Documentation

Prepare professional proposals, Statements of Work, cooling‑off agreements, and other client documents.

Keep CRM systems accurate and up to date.

Ensure all client paperwork is organised, polished, and completed on time.

What We’re Looking For

You don’t need a long list of sector‑specific experience – the team is more interested in your attitude, values, and willingness to learn. Experience working with data, technical products, or multiple stakeholders will be helpful, but not essential.

You’ll bring :

• Experience in account management, customer success, coordination, or a similar client‑facing role.
• Strong communication and interpersonal skills.
• Excellent organisational ability and attention to detail.
• Confidence managing priorities and deadlines.
• A proactive mindset and a genuine interest in supporting client success.
• A full, clean UK driving licence.
• Familiarity with CRM systems and Microsoft Office (Word, Excel, PowerPoint).
• A team‑focused, collaborative way of working.

What’s In It For You?

• Salary £33,000£40,000 (up to £45,000 for exceptional candidates)
• Private healthcare
• Life assurance (4x salary)
• 25 days holiday + bank holidays (increasing with service)
• Pension scheme
• Mileage paid at 50p per mile
• Clear path to progress