Account Manager

The Portfolio Group; Ringway; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading client management firm in the UK is seeking an experienced Account Manager to nurture client relationships and drive retention. The role involves managing a diverse portfolio, achieving key performance indicators, and providing consultancy to clients. Candidates should possess excellent organizational skills, experience in retention roles, and proficiency in Microsoft Office. This office-based role offers competitive benefits, including additional holidays and a profit share scheme.

Benefits

25 days’ holiday plus bank holidays

Health cash plan for employee and children

Private medical insurance (after 5 years)

Pension & Life Insurance

Monthly social events with food & drinks

Free onsite gym

Qualifications

• Experience in client management roles preferred.
• Highly organized with excellent attention to detail.
• Strong ability to adapt communication to various audiences.

Responsibilities

• Manage a diverse portfolio of clients to ensure satisfaction.
• Deliver proactive relationship management to meet retention KPIs.
• Negotiate renewals targeting a 95%+ retention rate.
• Provide consultancy on product options and best practices.

Skills

Organizational skills

Retention management experience

Verbal communication skills

Written communication skills

Microsoft Office proficiency

Multitasking ability

Target-driven mindset

Attention to detail

Client relationship building

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Account Manager - Relationship Management Team

Manchester | Full‑Time | Office‑Based with Occasional Client Visits

Are you a natural relationship builder who thrives on turning client interactions into long‑term partnerships? Do you take pride in delivering exceptional service, solving problems with confidence, and keeping customers loyal year after year? If you’re driven, people‑focused, and passionate about retention, this is your chance to step into a role with real influence, impact, and career potential.

The Opportunity

This is a career‑defining opportunity for an exceptional Account Manager to join the rapidly expanding Relationship Management Team at our city centre‑based client – an industry‑leading EAP & Occupational Health provider and a proud Sunday Times ‘Best Places to Work’ organisation.

With over 85,000 organisations and 11 million lives supported across the UK & Ireland, they are a business with unmatched financial strength, ambitious expansion plans, and a reputation for excellence. For the right individual, this role offers extraordinary scope for career growth, impact, and progression.

The Role

As an Account Manager, your goal is simple: keep your clients delighted, engaged, and renewing year after year.

In this highly rewarding role, you will build strong relationships, demonstrate undeniable return on investment for clients, and act as a trusted consultant to your portfolio of clients. You will protect revenue, uncover new opportunities, negotiate renewals, and handle termination requests with confidence, empathy, and creativity – turning challenges into long‑term loyalty.

This is an office‑based role using telephone, video and email, with occasional face‑to‑face client visits where required.

What You’ll Be Doing

• Managing a diverse portfolio of clients, ensuring strong engagement and satisfaction.
• Delivering proactive relationship management to achieve retention KPIs and renewal targets.
• Negotiating renewals with a goal of achieving 95%+ retention.
• Supporting new client implementations and ensuring seamless onboarding.
• Providing consultancy on product options, specialist services, and best practice usage.
• Identifying upsell opportunities and promoting additional solutions.
• Monitoring market changes and feeding insights back to senior leadership.
• Maintaining exceptional customer service and supporting the sales and bid teams.
• Keeping daily renewal statistics, flagging risks, and reporting weekly activity and progress.

What You Bring to the Team

• Highly organised with excellent attention to detail and consistency.
• Experience in retention or client management roles, with the energy and resilience to thrive.
• Strong written and verbal communication skills that adapt to any audience.
• Confident across Microsoft Office (Excel, Word, PowerPoint).
• Ability to multitask, prioritise, and manage a busy portfolio efficiently.
• Target‑driven mindset – comfortable working towards KPIs, calls, meetings, and retention goals.
• Enthusiasm, flexibility, and a passion for supporting client success.

Why You’ll Love Working There

• 25 days’ holiday plus bank holidays
• Your birthday off every year
• Health cash plan for you (and your children)
• Increasing holidays with service
• Contractual sick pay
• Private medical insurance (after 5 years)
• Pension & Life Insurance, with increased contributions over time
• Christmas bonus (after 3 years)
• Profit share scheme
• Season ticket loan & Cycle to Work scheme
• Discounts, incentives and reward schemes
• Monthly social events with free food & drinks – Fab Friday!
• Free 24/7 onsite gym

Ready to Take the Next Step?

If you’re a confident relationship builder with a passion for client success and a talent for turning conversations into long‑term partnerships, this is your opportunity to shine in one of the UK’s most trusted and award‑winning wellbeing organisations.

Our client is holding a Recruitment Day on Tuesday 9th December, apply now and build an exciting future.