Account Manager

LJ Recruitment; Poole; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading B2B supplier in Poole is seeking an Account Manager to strengthen customer relationships and drive sales growth. The ideal candidate will have 3-5 years of experience in account management, with a focus on B2B environments, demonstrating a strong ability to retain clients and foster new partnerships. This fully office-based role offers a salary of £30-35k with OTE up to £50k, supporting a proactive sales environment.

Qualifications

• 3-5 years' experience in account management, preferably in B2B.
• Ability to retain and grow customer accounts.
• Comfortable using CRM tools to manage customer data.

Responsibilities

• Build and maintain strong relationships with B2B customers.
• Reconnect with previously inactive clients.
• Explore opportunities within existing customer segments.

Skills

Account management experience

Customer retention strategies

Strong communication skills

CRM proficiency

Negotiation skills

Organizational skills

Job description

An established UK B2B supplier of workplace products is seeking a motivated and commercially minded Account Manager to join a newly created Account Management Team in Poole. The role will primarily focus on one of the company's key brands, a trusted supplier of disposable and reusable gloves, which has supported over 100,000 customers since its launch.

This role is fully office-based and is designed for a proactive professional who can strengthen existing relationships, re-engage former clients, and drive long-term sales growth. The successful candidate will be part of a two-person team responsible for shaping the company's account management strategy and delivering measurable results.

Responsibilities

• Build and maintain strong relationships with B2B customers to encourage repeat business
• Increase customer retention and reorder frequency
• Reconnect with previously inactive clients to restore ongoing engagement
• Explore opportunities within existing customer segments to drive additional revenue
• Support the development of new accounts, fostering loyalty and long-term partnerships
• Research potential customers that match high-value profiles
• Manage a portfolio of accounts through regular phone and email communications
• Identify at-risk or dormant accounts and implement strategies to re-engage them
• Guide new customers through onboarding to ensure a positive experience and repeat orders
• Maintain rapport with key decision-makers and procurement contacts
• Use CRM systems and reporting tools to track customer activity and plan follow-ups
• Collaborate with colleagues to share insights, identify opportunities, and optimise conversion rates
• Contribute to a culture of accountability, responsiveness, and commercial awareness

Candidate Profile

• 3-5 years' experience in account management, preferably within a B2B environment
• Demonstrated ability to retain and grow customer accounts
• Commercially astute, able to identify key customer value drivers
• Comfortable using CRM tools and managing structured customer data
• Confident communicator with strong phone and interpersonal skills
• Skilled at building rapport and maintaining credibility with senior stakeholders
• Proven track record of meeting or exceeding individual and team KPIs
• Enjoys a proactive sales environment and can balance persistence with tact
• Strong negotiation, multitasking, and organisational skills
• Resilient, positive, and focused on delivering long-term growth across a diverse customer base

Additional Information

Hours : Monday-Friday, 9am-5pm

Salary : £30-35k, dependent on experience, with OTE up to £50k

Fully office-based

Join a respected UK B2B supplier of workplace products