Account Manager

Wunderman Thompson; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global marketing agency in London seeks a proactive Account Manager to join their team. This role focuses on managing relationships within the tobacco industry, requiring strong project management skills and attention to detail. The ideal candidate will collaborate with diverse teams, manage client expectations, and contribute to innovative solutions for well-known brands. This position offers a hybrid working model and extensive professional development opportunities.

Benefits

Hybrid working model

Extensive training opportunities

Private medical insurance

Engaging social events

Wellness sessions

Qualifications

• Experience in Account/Client services within an advertising agency.
• Ability to manage deadlines and plan resources.
• Strong interpersonal skills to align client needs with capabilities.
• Proven experience across a range of creative campaigns.
• High attention to detail with adherence to regulatory standards.
• Fluent in English; knowledge of regional languages is a plus.

Responsibilities

• Manage project workflows and ensure effective communication.
• Coordinate campaign deliverables across various channels.
• Build relationships with decision-makers and manage expectations.
• Monitor campaign performance and report insights to clients.
• Collaborate with cross-functional teams to uphold standards.

Skills

Account/Client services experience

Strong communication skills

Attention to detail

Data analysis skills

Budget management

Knowledge of compliance requirements

Tools

PowerPoint

Excel

Project management tools

CRM platforms

Job description

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Account Manager wanted to join our team in VML Romania. The opportunity:

Are you a dynamic and detail-oriented client services professional ready to make a significant impact on a global brand in Romania? VML Romania is seeking a proactiveAccount Managerto join our team and play a pivotal role in managing our relationship with a key client in thetobacco industry (BAT).

This is an excellent opportunity to deepen your expertise in a complex and highly regulated sector, contribute to strategic projects, and work alongside a talented team to deliver innovative solutions for well-known brands.

What you’ll be doing:

Day-to-Day Account Execution

• Manage project workflows: creating schedules, estimates, tracking, and internal logistics to meet deadlines
• Serve as the primary point of contact for the client, ensuring seamless communication across teams and timely delivery of campaign assets
• Navigate complex stakeholder landscapes, building relationships with multiple decision-makers and managing diverse expectations
• Manages budgets, monitors campaign performance, and ensures financial accountability.

Campaign Coordination & Delivery

• Translate strategic and creative briefs into actionable deliverables across channels (digital, CRM, trade)—working closely with creative, media, digital, and strategy teams
• Interrogate briefs and confidently push back when necessary to ensure creative excellencensure high standards of execution and compliance with regulatory and brand guidelines.

Stakeholder & Relationship Management

• Nurture strong internal relationships and coordinate vendors/external partners
• Support client meetings: preparing presentations, updates, performance reporting, and facilitating required follow‑ups
• Acts as the escalation point for complex issues or delivery risks.

Performance Monitoring & Reporting

• Track KPIs, campaign performance, and budget spend, flagging issues and reporting back to client and internal teams
• Regularly provide analytical insights to optimize ongoing and future activations.

Cross-Functional Teamwork

• Collaborate with creative, media, strategy, CRM, compliance, and regional teams to uphold standards and localise campaigns across varied markets.
• Coordinate with local/regional offices to support multi‑market rollouts and sensitivity to cultural nuances.

What we want from you:

• Prior experience working in Account/Client services within an advertising agency/Global 1000/FMCG client
• Proven experience meeting deadlines, precise planning, and resource coordination across channels
• Strong communication and interpersonal skills; capacity to align client needs with agency capabilities; manage expectations at multiple levels
• Proven experience across creative campaigns such as Brand positioning & Identity, integration & above the line, experiential & activation, digital and social, retail and point of sale, CRM & Loyalty, and product launches
• Experience Managing budgets, monitoring campaign performance, and financial accountability.
• High attention to detail; ability to translate briefs into flawless outputs consistent with regulatory standards
• Confident with data analysis, tracking metrics, and delivering impactful performance updates
• Capacity to liaise with diverse teams; agile in navigating global local marketing structures.
• Ideally you will have experience working with tobacco or other highly regulated industries (alcohol, pharmaceuticals, etc.)
• Understanding of compliance requirements in highly regulated industries; ability to find creative solutions within strict guidelines
• Skilled in PowerPoint, Excel, project management tools, plus CRM & digital marketing platforms
• Fluent in English; additional regional languages (Romanian, etc.) helpful for localized communication and coordination.
• Proactive identification of potential issues; creative approach to overcoming obstacles; calm demeanour when addressing unexpected challenges.
• Acts as the escalation point for complex issues or delivery risks.
• Understanding of digital marketing channels; familiarity with emerging technologies; ability to integrate traditional and digital approaches

What we can offer you:

At VML Romania, we believe in empowering our people. Alongside the opportunity to work with one of the most exciting global brands in theFMCG industry (specifically tobacco), we prioritize your career development and help you grow your skills. We empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including:

• Hybrid working model that supports flexibility and collaboration.
• Extensive training and professional development opportunities.
• Private medical insurance.
• Engaging social events and workshops activities.
• Wellness sessions at the office.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

About VML Romania

• What We Do:VML is a leading global marketing agency that creates connected brands. We deliver marketing solutions that are innovative, effective, and drive growth for our clients.
• How We Do It:We combine creativity, technology, data, and culture to build brands that truly connect with people. Our integrated approach ensures seamless experiences across all touchpoints.
• What Makes Us Different:We are a vibrant, collaborative team passionate about pushing boundaries and delivering impactful work. We empower our people, foster a culture of continuous learning, and celebrate diversity.
  
  #LI-EMEA

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn,and X .

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