Account Manager

Adare SEC; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A communication solutions company based in Leicester is seeking an experienced Account Manager. In this role, you will manage client relationships and ensure satisfaction, prepare reports, and coordinate with internal teams. Ideal candidates will have strong communication and analytical skills, along with experience in account management. The position offers competitive salary, benefits, and a supportive work environment.

Benefits

Competitive salaries

26 days holiday per year

Enhanced maternity and paternity schemes

Sick pay schemes

Eye care scheme

Electric car scheme

Cycle to work scheme

Employee-Referral Scheme

Free parking on site

Free fruit

Qualifications

• Experience in client relationship management.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Build and maintain strong client relationships.
• Prepare and present reports to clients.
• Manage multiple accounts and priorities.

Skills

Client relationship management

Account management

Analytical skills

Communication skills

Organisational skills

Tools

CRM software

Microsoft Office Suite

Job description

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Job Role

Are you a strong communicator with a passion for client success and cross-functional collaboration? We're looking for an experienced Account Manager to join our team and play a key role in maintaining and growing client relationships.

The Account Manager will be responsible for maintaining and developing relationships with clients, managing client accounts, and ensuring client satisfaction. Responsibilities include coordinating with internal teams to deliver solutions, preparing reports, addressing client inquiries, and identifying opportunities for account growth. As an Account Manager you will work closely with the Products and Development teams to support business initiatives The right person for this role will be a confident communicator, a natural organiser, and a solution-focused professional who thrives in a fast-paced environment. You'll need to be comfortable managing multiple priorities, building trust with clients, and working closely with internal teams to deliver complex, time-sensitive campaigns without compromising on quality or detail. Most importantly, you'll be responsible for sustaining long-lasting relationships with clients by consistently delivering value.

Key Responsibilities

• Build and maintain strong client relationships, acting as the primary point of contact for assigned accounts
• Prepare and present regular reports, insights, and performance updates to clients and stakeholders
• Manage multiple accounts and priorities with a high level of organisation, professionalism, and attention to detail
• Oversee the execution of complex, time-sensitive campaigns, ensuring all deliverables are completed on time, within scope, and to the highest standard
• Manage day-to-day client communications, ensuring expectations are met and any issues are resolved quickly and effectively

ADARE SEC (A Mail Metrics Company) - who are we?

Every successful relationship rests on the shoulders of great communication.

We have a rich heritage of partnering with financial and business services as well as the public sector to help improve communication between organisations and their customers. We build solutions that matches client requirements, in the ever-evolving world of customer communications.

From print to web to mobile messaging, we'll build a two-way customer communication strategy that puts customers' communication preferences at its core, all the while working within the strictest regulatory framework. By delivering the right message at the right time and through the right channel we help foster higher value customer relationships.

What we need?

• Client relationship management and account management skills
• Experience in coordinating with internal teams and clients
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in using CRM software and Microsoft Office Suite
• Ability to manage multiple accounts and projects simultaneously
• Experience in the industry relevant to the company is a plus

• What's in it for you?
• Competitive salaries
• 26 days holiday per year plus Bank Holidays
• Enhanced maternity and paternity schemes
• Sick pay schemes
• Eye care scheme - free eye tests and discounts on glasses for DSE users
• Electric car scheme
• Cycle to work scheme
• Employee-Referral Scheme
• Free parking on site
• Free fruit