Account Manager

CBW Staffing Solutions Limited; Greater London; On-site; GBP 76,000 - 90,000; Full time

Job summary

A leading facilities management company is seeking an Account Manager based in City of London. The role includes ensuring high standards in technical and contractual operations, maintaining client satisfaction, and overseeing site management. Ideal candidates should have qualifications in electrical or mechanical engineering and strong management experience in high-profile buildings. The position offers a competitive salary of up to 90K.

Qualifications

• Demonstrated ability to manage contractors.
• Previous experience in service delivery within high-profile commercial buildings.

Responsibilities

• Ensure client satisfaction levels are maintained.
• Be responsible for meeting contractual levels and KPIs/SLAs.
• Attend strategic meetings with clients as necessary.
• Oversee successful completion of reactive and PPM work orders.
• Provide leadership to the site team.

Skills

Strong understanding of building management systems

Strong technical engineering understanding

Ability to communicate with all levels of staff and clients

Ability to manage and prioritise a demanding workload

Education

Qualified in electrical or mechanical engineering discipline; C&G, HNC, HND or higher

Job description

Account Manager – Trophy Building – City of London, Liverpool Street - up to 90K

Would you like to work at a unique building based in the City of London?

Have you got a proven track record with the technical facilities and maintenance services industry?

If so please read on...

One of the UK's leading companies in the facilities industry is currently looking to recruit an Account Manager to work on a high profile contract based in the City of London, close to Liverpool Street Station.

As a company the currently maintain a number of facilities and maintenance contracts across the UK and are looking for a proven manager to manage a truly unique building which offers a totally different working environment.

The main purpose of the role will be to ensure that all technical and contractual operations in this building are maintained to a very high standard.

Duties of the role will include the following:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Applicants for this role must be able to demonstrate the following:

• Qualified in electrical or mechanical engineering discipline; C&G, HNC, HND or higher.
• Strong understanding of building management systems.
• Strong technical engineering understanding.
• Previous experience of managing contractors.Experience of service delivery in high profile commercial buildings.
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.