Account Manager

Deluxe Entertainment Services; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading media services provider is seeking a client services professional for a full-time, permanent role in London. This hybrid position involves planning, managing, and delivering content for theatrical and home entertainment releases. Responsibilities include client relationship management, providing support, and coordinating with internal teams across regions. The ideal candidate will have strong communication skills, be highly organized, and possess a positive, service-oriented personality. Flexibility to work extended hours is required.

Qualifications

• Strong interpersonal skills are essential for client engagement.
• Must excel in verbal and written communication for effective collaboration.
• Ability to juggle multiple priorities and maintain attention to detail.

Responsibilities

• Manage client relationships and act as their main contact.
• Provide day-to-day support and ensure customer satisfaction.
• Liaise with teams to execute project requirements effectively.
• Coordinate the acquisition of source materials.
• Manage orders through the production pipeline.
• Collaborate with operational stakeholders to meet customer needs.
• Prepare executive summaries and presentations as needed.
• Document standard operating procedures and develop training for peers.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Highly organized

Problem-solving ability

Attention to detail

Cultural awareness

Service-oriented personality

Quick learning ability

Flexibility to work extended hours

Job description

Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Location

Holborn, London (hybrid)

Position

Full-Time, Permanent Position

Position Summary

As part of the global client services team, this role is responsible for planning, managing, and delivering content for theatrical and home entertainment releases, this role will involve direct engagement and interfacing with customers. You will work collaboratively with internal UK operational teams, as well as Deluxe’s numerous teams across Europe, Asia and North America, to deliver a world class service.

Role and Responsibilities

• Grow client relationships and become their main point of contact
• Provide day-to-day support to customers on delivering excellent service and satisfaction
• Liaise between the customer and internal teams to ensure project requirements are executed effectively and efficiently
• Coordinate the acquisition of source materials from relevant internal/external parties
• Manage orders via Deluxe’s proprietary systems through the production pipeline
• Collaborate with internal operational stakeholders and ensure internal team alignment on the needs of the customer
• Exercise impeccable judgment and ownership by knowing when to elevate customer requirements or project blockers to the project team, Supervisors and Senior Management
• Understand rate cards and services to ensure proper application of rates to orders
• Prepare Executive summaries and presentations on an ad hoc basis
• Help establish workflows, document standard operating procedures and develop training for peers/reports
• Be responsible for maintaining and presenting account status reports with the customer and internal stakeholders
• Keep apprised of industry developments, new technology and workflows

Key Requirements

• Excellent verbal and written communication skills
• Must have strong interpersonal skills
• Highly organised and able to work independently within own process
• Proven ability to identify the correct problem and solve it
• Strong attention to detail and ability to juggle multiple priorities is a must
• Ability to listen and engage different cultures and perspectives
• Positive, service-oriented personality
• Ability to learn and process information quickly is a plus
• Must be flexible to work extended hours and/or weekends to meet project deadlines

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.