Account Manager

Vertex Associates - Accountancy and Finance Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global security firm is seeking an Account Manager to enhance client relations and provide operational support. The ideal candidate will have experience in security, ensuring compliance with service level agreements. You will act as the primary point of contact for clients, conduct regular meetings to gather feedback, and coordinate internal teams to ensure high-quality service delivery. This role offers a significant opportunity for career growth in a dynamic environment.

Qualifications

• Must have experience in security.
• Ability to coordinate with internal teams for service delivery.
• Experience in conducting service reviews.

Responsibilities

• Act as the primary operational point of contact for client queries.
• Conduct regular service review meetings to gather feedback.
• Coordinate internal teams for timely service deployment.

Skills

Client relations

Service level agreement compliance

Operational support

Job description

Job Description

ABOUT THE ROLE :

We are working with a leading global security and investigations firm with over 25 years of experience is entering an exciting phase of growth and technological innovation. The company supports major organizations worldwide, including corporates, NGOs, media, and government bodies, operating across Europe, the Middle East, Africa, Asia, and South America.

They are seeking an Account Manager to join their dynamic team, reporting directly to the Chief Commercial Office.

This role is ideal for somebody who is looking to make the next step in their caeer- to get more fact fo face client interaction and full relationship ownership.

MUST HAVE EXPERIENCE IN SECURITY.

Main Responsibilities

Account Support and Client Relations

• Act as the primary operational point of contact for routine client queries and service adjustments.
• Conduct regular service review meetings (monthly / quarterly) alongside the Subject Matter Expert (SME) or Business Unit Owner (BU) to gather feedback and ensure service level agreements (SLAs) are met.
• Coordinate internal teams (e.g., Cyber analysts, Guarding Operations, Training Leads) to ensure timely and high-quality service deployment.