Account Manager

First Base; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Account Manager based in Gloucestershire. The role involves managing client accounts, building relationships, and meeting service expectations. Candidates should have proven experience, excellent communication skills, and a full UK driving licence. The position offers a competitive salary and involves some weekend work.

Qualifications

• Proven experience in account management or similar roles.
• Excellent communication skills to build trust with clients.
• Full UK driving licence is essential.

Responsibilities

• Own assigned accounts, acting as the main point of contact.
• Develop strong relationships with clients.
• Ensure service levels are delivered and expectations exceeded.
• Work with senior management to achieve targets.
• Maintain accurate sales administration including pipeline activity.

Skills

Account management experience

Interpersonal skills

Commercial awareness

Organizational skills

Customer care focus

Job description

Overview

Account Manager - 6562
Location: Tewkesbury, Gloucestershire
Hours: 9 am - 5.30 pm. Around 11 weekends worked per year - time off in lieu given
Salary: Competitive, dependent on experience

Key Responsibilities

• Take ownership of assigned accounts, acting as the main point of contact
• Build, manage and develop strong relationships with existing clients
• Ensure service levels are consistently delivered and expectations are exceeded
• Work closely with senior management to achieve targets and contribute to overall company goals
• Maintain accurate sales administration and reporting, including pipeline activity
• Deliver on set KPIs and ensure gross margins are achieved across all projects
• Liaise with stakeholders on and off site, including regular site visits
• Support the smooth handover and delivery of projects from sales to operations
• Uphold Health & Safety standards and work in a sustainable manner
• Provide flexibility to meet business needs, including occasional weekend work

Key Skills

• Proven experience in account management, relationship management or a similar role
• Excellent interpersonal and communication skills, able to build credibility and trust with clients
• Strong commercial awareness with the ability to make sound decisions
• Highly organised with excellent attention to detail
• Resilient, proactive and able to work under pressure while maintaining a positive outlook
• A genuine focus on customer care and relationship development
• Desirable: knowledge of the AV market, exhibitions or events industry
• Essential: full UK driving licence

For more information, please contact Katie Tyrrell at First Base Employment!