Account Manager

Mansell Recruitment Group; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is seeking an experienced Account Manager to manage customer accounts and support the Basildon factory. You will be responsible for ensuring efficient order management, driving customer satisfaction, and maintaining strong relationships with key customers. The ideal candidate has experience in account management, particularly in a manufacturing environment, and possesses strong communication and negotiation skills.

Qualifications

• Proven experience managing customer accounts within a manufacturing environment.
• Strong communication and relationship-building skills.
• Commercially astute with negotiation skills.

Responsibilities

• Act as the main point of contact for allocated customers.
• Manage orders from placement to delivery.
• Monitor commercial performance and present KPIs to the senior team.
• Support negotiations for new business.

Skills

Customer account management

Communication skills

Negotiation skills

Relationship-building

Job description

Account Manager

As an Account Manager, you’ll join a collaborative commercial team supporting the Basildon factory. You’ll manage day-to-day communications and commercial relationships with a portfolio of key customers – ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you’ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

Act as the main point of contact for allocated customers, ensuring their needs are met.

Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.

Handle purchase orders and support material planning with buyers.

Prepare and attend Quarterly Business Reviews (QBRs).

Monitor commercial performance and present KPIs to the senior team.

Support negotiations for new business and continuous improvement projects.

Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

Proven experience managing customer accounts within a manufacturing environment (electronics preferred).

Strong communication, negotiation, and relationship-building skills.

Commercially astute, w...