Account Manager

Acoustic; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading marketing technology provider in London seeks an experienced Account Manager responsible for driving growth within its customer base. The ideal candidate will have a solid background in SaaS account management, demonstrating the ability to deepen client relationships and identify expansion opportunities. Responsibilities include maintaining account plans, meeting growth goals, and collaborating with various teams to deliver tailored solutions. The role requires excellent communication skills and familiarity with CRM tools like Salesforce.

Qualifications

• 3+ years of experience in SaaS account management or customer success.
• Strong business acumen connecting marketing technology to outcomes.
• Experience with upselling and cross-selling strategies.

Responsibilities

• Own a portfolio of mid-market B2C marketing customers.
• Develop understanding of customer goals and KPIs.
• Lead business reviews to highlight value and adoption.
• Maintain account plans using CRM for tracking.
• Meet monthly growth and retention goals.

Skills

Account management

Customer success

Communication skills

Collaboration

Negotiation skills

Business acumen

Tools

Salesforce

CRM tools

Job description

About Acoustic

At Acoustic, we’re redefining what marketing technology can do. Our platform helps businesses connect more meaningfully with their customers through powerful, data‑driven, multichannel engagement. We combine innovation, creativity, and deep marketing expertise to help brands deliver better outcomes — and build lasting relationships that grow over time.

What truly sets Acoustic apart? We’re a team of doers and problem‑solvers who believe great ideas don’t need layers of red tape to make an impact. You’ll find a culture that encourages curiosity, collaboration, and rolling up your sleeves to bring ideas to life. Here, being scrappy isn’t just a trait; it’s how we grow.

Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided based on qualifications, merit, and business needs.

Account Manager

As an Account Manager at Acoustic, you’ll be responsible for driving growth within our existing customer base by deepening relationships, identifying expansion opportunities, and helping customers achieve measurable success with our platform. You’ll act as a trusted advisor — ensuring every customer realizes full value from Acoustic while uncovering new ways to help them scale, optimize, and expand their engagement strategies.

This role is ideal for a growth‑minded SaaS professional who thrives on helping customers achieve outcomes, building long‑term partnerships, and collaborating cross‑functionally to deliver impact.

What You’ll Do

• Own a portfolio of mid‑market B2C marketing customers, focusing on growth, renewal, and long‑term success.
• Develop a deep understanding of each customer’s goals, KPIs, and engagement strategies to proactively identify upsell and cross‑sell opportunities.
• Partner closely with Customer Success, Product, and Marketing to deliver tailored solutions that drive measurable outcomes.
• Lead business reviews and strategic planning sessions to highlight value, adoption trends, and expansion opportunities.
• Maintain detailed account plans, using CRM tools to track health, opportunity status, and expansion potential.
• Consistently meet or exceed monthly growth and retention goals.
• Successfully complete all sales enablement programs to develop a detailed understanding of Acoustic’s offerings (Software and Services) to deliver differentiated value propositions and solutions to prospective clients.
• Leverage the CRM (Customer Relationship Management) as a sales accelerator to ensure accurate forecasting and reporting.
• 3+ years of experience in SaaS account management, customer growth, or customer success roles, ideally in MarTech or marketing automation.
• Proven track record of expanding existing accounts and driving measurable revenue growth.
• Strong business acumen with the ability to connect marketing technology to business outcomes and ROI.
• Skilled at building trusted advisor relationships with mid‑market and enterprise customers.
• Excellent communication, presentation, and negotiation skills.
• Experience using CRM tools (Salesforce preferred) for forecasting and pipeline management.
• Familiarity with MEDDPICC or similar value‑based qualification methodologies a plus.
• Collaborative mindset and ability to work cross‑functionally with Sales, Customer Success, and Product teams.