Account Manager

Cardo; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A trusted building services provider is seeking an Account Manager in North West London. The role involves overseeing client relationships, ensuring project delivery, and driving account growth. You will work with various stakeholders to enhance client satisfaction. The position offers a competitive salary between £70,000 - £90,000, 25 days holiday, and additional benefits including private medical insurance and career development opportunities.

Benefits

25 days holiday + BH

Career development

Private Medical Insurance

Life Assurance

Counselling services

Enhanced Maternity/Paternity leave

Qualifications

• 5+ years of experience in client-facing roles.
• Proven track record in managing complex accounts.
• Ability to motivate and guide others.

Responsibilities

• Take ownership of a high-profile contract.
• Build meaningful relationships with clients.
• Drive project delivery by coordinating internal teams.
• Prepare and present reports to clients and leadership.
• Identify risks and implement mitigation strategies.

Skills

Account management

Project management

Client relationship building

Teamwork

Problem-solving

Communication skills

Education

Bachelor’s degree in business or related field

Tools

MS Project

Jira

Asana

Job description

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs & voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Role Overview:

We are currently recruiting for an Account Manager to lead our team in located in the North West London area.

We are seeking a motivated Account Manager to oversee one of our new and exciting contracts. In this role, you will be responsible for building and maintaining strong client relationships, ensuring successful project delivery, and driving account growth. You will act as the primary point of contact for contractors, developers, and other key stakeholders, ensuring client satisfaction and fostering long-term partnerships.

Responsibilities:

• Take ownership of a high-profile contract with opportunities to shape its success.
• Build meaningful relationships with clients and key stakeholders.
• Be at the forefront of project delivery, problem-solving, and account strategy.
• Influence growth and expansion within the account, making a tangible impact on the business.
• Serve as the primary point of contact for clients, contractors, developers, and stakeholders.
• Build, nurture, and expand client relationships to maximize satisfaction, retention, and growth.
• Drive project delivery by coordinating internal teams, monitoring progress, and resolving challenges proactively.
• Develop and implement account strategies to identify growth opportunities and increase value to the client.
• Prepare and present reports, proposals, and updates to clients and senior leadership.
• Anticipate client needs and provide innovative solutions to enhance project outcomes.
• Manage budgets, timelines, and resources effectively to ensure project success.
• Act as a trusted advisor to clients, providing insights, guidance, and recommendations aligned with their objectives.
• Identify risks and issues early and implement mitigation strategies.
• Collaborate with cross-functional teams to ensure alignment and smooth execution of all contract requirements.

Key Skills & Experience:

• Bachelor’s degree in business, Project Management, or related field (preferred).
• 5+ years of experience in account management, project management, or client-facing roles.
• Proven track record of successfully managing complex accounts and delivering results.
• Experience leading teams or coordinating with multiple stakeholders to achieve project goals.
• Ability to motivate, influence, and guide others toward successful outcomes.
• Strong teamwork skills and adaptability in dynamic environments.
• Familiarity with project management tools (e.g., MS Project, Jira, Asana, or similar).
• Understanding of the construction industry ideally social housing.
• Ability to interpret technical details and communicate them effectively to non-technical stakeholders.

Salary/Benefits:

• Salary between £70,000 - £90,000 DOE
• 25 days holiday + BH
• Opportunity to purchase additional annual leave
• Career development
• Private Medical Insurance
• Life Assurance
• Counselling services and wellbeing app
• Enhanced Maternity/Paternity leave
• Retail & Lifestyle Discount Platform
• Wellbeing fund
• Employee recognition/referral scheme

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

✅ Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

✅ Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

✅ Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Join us and be part of a company that values you—exactly as you are.