Account Manager

Churchill Services; Cambridge; On-site; GBP 35,000 - 40,000; Full time

Job summary

A premier facilities management provider based in Cambridge is seeking an experienced Cleaning Account Manager to oversee a portfolio of educational sites. The ideal candidate will lead teams, ensure high client satisfaction, and maintain operational excellence. Responsibilities include managing budgets, conducting audits, and identifying growth opportunities. This role offers competitive salary and extensive benefits, including training and development, and a commitment to inclusion and diversity.

Benefits

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Qualifications

• Proven ability to lead and motivate teams.
• Experience in managing budgets and performance analysis.
• Sound knowledge of Health & Safety regulations.

Responsibilities

• Build and maintain strong client relationships.
• Lead, recruit, and develop local cleaning teams.
• Conduct regular audits and maintain quality standards.
• Ensure adherence to Health & Safety procedures.
• Identify opportunities for account growth.

Skills

Leadership and motivational skills

Financial forecasting and budgeting

Knowledge of Health & Safety systems

Management of commercial cleaning contracts

Flexibility and proactivity

Education

Management Qualification

Job description

Based across Cambridge, Cambridgeshire

Salary £35,000 - £40,000 per annum depending on experience+ Company Car

We're looking for an experienced Cleaning Account Manager to join our thriving Education Division, overseeing a portfolio of sites for this single client across Cambridge. With several exciting new contract wins, there's never been a better time to join our growing team.

In this dynamic, people-focused role, you'll lead and inspire a team of cleaning operatives, ensuring outstanding service delivery and operational excellence across your sites. No two days will be the same-your leadership, organisation, and relationship-building skills will drive performance, client satisfaction, and continuous improvement.

As a Cleaning Account Manager, you will be:

• Build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
• Lead, recruit, and develop local cleaning teams to achieve operational excellence.
• Oversee quality standards and carry out regular audits, reports, and project activities to support the Operations Manager.
• Conduct regular contract and specification review meetings with customers.
• Ensure all Health & Safety procedures and legislation are fully adhered to.
• Identify opportunities for continuous improvement, cost savings, and account growth.

As a Cleaning Account Manager, you will have:

• Proven leadership and motivational skills, with the ability to plan ahead, prioritise, and perform under pressure.
• Experience in financial forecasting, budgeting, and performance analysis.
• Sound knowledge of Health & Safety systems within the cleaning or facilities management industry.
• Previous experience managing commercial cleaning contracts, ideally within the education sector.
• A flexible, proactive approach to meeting diverse client needs.
• A full UK driving licence with the ability to travel between sites as required.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Key Qualifications

• Management Qualification

Keywords

Cleaning Account Manager Contract Manager Cleaning