Account Manager

Bristol Creative Industries; Remote; GBP 30,000 - 40,000; Full time

Job summary

A purpose-driven agency in the UK is looking for an Account Manager to manage day-to-day relationships with clients in a remote-first environment. The ideal candidate will have at least 2 years of experience in e-commerce or a digital agency and be experienced with platforms like Shopify. Benefits include flexible working hours, private healthcare, and opportunities for progression within a growing agency.

Benefits

Flexible working hours

9-day working fortnight

Private healthcare

Pension scheme

25 days annual leave

Annual agency retreat

Christmas closure days

Opportunities for progression

Qualifications

• Minimum of 2 years experience in either an ecommerce brand or digital agency.
• Confident in working directly with clients and feeding into strategy conversations.
• Hands-on experience with an ecommerce platform.

Responsibilities

• Manage day-to-day relationships with retained clients.
• Keep briefs clear and timelines tight.
• Facilitate communication between clients and the team.

Skills

Passion for working with planet-friendly clients

Quality of work focused

High-quality work delivery

Experience in ecommerce or digital agency

Hands-on experience with ecommerce platforms

Strong technical background

Experienced communicator

Organized and methodical client management

Understanding of ecommerce industry

Problem-solving skills

Attention to detail

Confident client interactions

Tools

Shopify

WooCommerce

Google Suite

Slack

Adobe Creative Cloud

Job description

Job Description

Noughts & Ones is a Shopify agency partnering with purpose-led brands to help them sell more products in the right way. We are remote-first, values-driven and focused on doing great work for people doing good things.

As Account Manager, you’ll be responsible for managing the day-to-day relationships with a handful of retained clients. You’ll be their first port of call for new requests, monthly check-ins, and anything else that helps their store (and business) thrive. Internally, you’ll help keep briefs clear, timelines tight, and communication flowing between clients and the team.

There’s a real opportunity here to be an integral part of the agency team as we look to achieve our ambitious growth plans.

Required skills

• A passion for working with planet-friendly clients on projects with a real impact
• A deep care for the quality of work you provide and the people you work with
• A drive for delivering high-quality work and cultivating positive working relationships
• A minimum of 2 years experience in either an ecommerce brand or digital agency
• Hands-on experience with an ecommerce platform (Shopify, WooCommerce etc)
• A strong technical background with a positive, problem-solving attitude
• A proven track record as an experienced communicator (written and verbal) who understands how to cultivate and nurture client relations
• A highly organised and methodical approach to client management
• A strong understanding of the ecommerce industry
• Exceptional problem‑solving skills with a creative, data‑driven mindset
• A high level of attention to detail, especially when reviewing briefs or live work
• Confident working directly with clients and feeding into strategy conversations

Example of previous roles: Ecommerce Manager, Ecommerce Executive, Project Manager, Digital Account Manager.

Bonus points if you have:

• An understanding of third party applications within the Shopify ecosystem
• Experience with core Shopify growth apps/tools like Recharge, Rebuy, Klaviyo, etc.
• A strong understanding of MacOS
• Experience writing or reviewing email flows and segmentation logic
• Familiarity with Google Suite and other web‑based tools (we use ClickUp, Slack, Marker.io, ResourceGuru, Figma and Adobe Creative Cloud).
• Familiarity with tools like GA4, Hotjar or Crazy Egg

Benefits

We’re a relaxed and friendly bunch working remote‑first, with regular meet‑ups with the team at co‑working spaces in the heart of Bristol. As well as the opportunity to work with amazing ethical, purpose‑driven brands, you’ll also benefit from;

• Flexible working hours
• 9‑day working fortnight
• Remote‑first working
• Private healthcare
• Pension scheme
• 25 days annual leave (excl. Bank Holidays)
• Annual agency retreat
• Christmas closure days
• Opportunities for progression within a growing agency