Account Manager

Churchill Group; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading cleaning services company is seeking a dynamic Cleaning Account Manager to manage operations across 20 sites in Coventry and Birmingham. You will lead a team of over 60 cleaning operatives, ensuring service excellence and client satisfaction. The ideal candidate must possess leadership skills, financial management experience, and a strong commitment to client relationships. Competitive remuneration and benefits offered, including employee ownership and extensive training programs.

Benefits

33 days holiday including bank holidays

Company sick pay

Paid volunteering days

Ongoing training and development

Wellbeing support programs

Qualifications

• Excellent ability to influence at a senior level.
• Experience managing large teams under pressure.
• Strong IT literacy relevant to the role.

Responsibilities

• Maintain strong client relationships.
• Manage recruitment and coaching of service teams.
• Ensure compliance with Health & Safety procedures.

Skills

Interpersonal communication

Leadership and motivational skills

Financial forecasting

Health and Safety knowledge

Commercial awareness

Education

Management Qualification

Job description

Overview

Based across Coventry and Birmingham. We’re seeking a dynamic and experienced Cleaning Account Manager to join our expanding Central Division, managing a high-profile portfolio of corporate clients. Reporting directly to the Operations Manager, you’ll take ownership of cleaning operations across 20 sites in Coventry, with additional coverage in Birmingham. You’ll lead a team of 60+ cleaning operatives, ensuring service excellence, operational efficiency, and client satisfaction. This is a fantastic opportunity for someone with the energy, leadership, and strategic mindset to drive performance and take the contract to the next level.

Responsibilities

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Ensuring Health & Safety procedures and legislation are adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

Expertise and attributes

• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry
• Ability to work to tight timescales
• Strong commercial awareness, financial management, and IT literacy
• Passionate, flexible, trustworthy, and innovative

What we offer

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help…

Please note: Security clearance (DBS) is required for this role

Key Qualifications

• Management Qualification