Account Manager

Hexagon; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Aberdeen is looking for an Account Manager to oversee customer satisfaction and ensure successful delivery of solutions. The ideal candidate will have a technical background and experience in commercial customer support. Responsibilities include managing customer accounts, negotiating contracts, and collaborating with cross-functional teams. Proficiency in Outlook, Excel, Word, and SalesForce is essential. This role offers an exciting opportunity to contribute to innovative technology solutions.

Qualifications

• Conversational English both written and oral.
• Experience in Commercial Customer Support.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Manage customer accounts and negotiate contracts.
• Build relationships with customer stakeholders.
• Ensure timely delivery of solutions as per customer specifications.

Skills

Customer relationship management

Technical support

Negotiation skills

Project management

Communication skills

Education

Recognised higher education Technical qualification

Tools

Outlook

Excel

Word

SalesForce

Job description

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Overview

Veripos, part of Hexagon's Autonomous Solutions is looking for an Account Manager. We provide a range of industry leading GNSS services and products to the Offshore Marine and Survey industry which has customer service as its key to success. This role is an exciting opportunity for someone with a technical background who has experience of customer support in a commercial role to further develop their career. The Account Manager will take ownership of ensuring that our customers receive complete customer satisfaction from vessel mobilisation to through life operational service. The successful candidate will have a varied work schedule that encompasses, technical support, commercial proposals, project management and financial reporting.

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You'll be joining over 22,000 people in 50 countries on the leading edge of your field.

This position is with Hexagon's Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand(s) NovAtel, AutonomouStuff, VERIPOS and Antcom.

The Location:

Hexagon is a global company with locations around the world. This position is located in Aberdeen, UK.

Responsibilities

As an Account Manager you will be responsible for:

• Actively manage customer accounts including negotiate contract renewals or commercial quotations
• Develop trusted advisor relationships with key customer stakeholders
• Ensure the timely and successful delivery of solutions according to customer needs and objectives adhering to company quality and safety standards
• Develop new, additional business with existing customers
• Forecast and track key account metrics
• Vessel mobilisations: Ensuring that the relevant materials, personnel and documentation have been requested to allow satisfactory completion of the mobilisation
• Ensuring that the final product/service is compliant to Customer's specification, meeting all contractual and quality requirements

Qualifications

Must Have

• A recognised higher education Technical qualification or several years relevant experience in the Offshore Marine, Survey and Positioning industry
• Conversational English both Written and Oral
• Experience of Commercial Customer Support, i.e. Sales, Sales Engineer (Internal/External), Project Manager etc.
• Ability to collaborate with cross functional teams
• Proficiency in Outlook, Excel, Word and SalesForce
• Ability to travel for customer meetings, industry trade shows and other events.

Key Success Factors

• Strong planning and organisation skills
• Strong communication skills (verbal and written)
• Ability to build customer relationships
• Can easily adapt to changing environment with multiple priorities
• Strong business acumen