Account Exec / Customer Success Manager - Finance Aviation Sector

Media IQ Recruitment Ltd; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading business intelligence company in the aviation finance sector is seeking an Account Exec / Customer Success Manager. This role focuses on managing client relationships, ensuring high satisfaction, and driving revenue through upselling. Ideal candidates will have at least 1-3 years of experience in customer success and strong communication skills, contributing to a dynamic and growing team.

Benefits

Ongoing training and development

Excellent working culture

Benefits package

Qualifications

• 1-3 years' experience in customer success or account management within the business intelligence space.
• Experience with rebooking and upselling existing clients.
• Strong presentation skills.

Responsibilities

• Manage overall relationship with assigned customers, focusing on onboarding and retention.
• Identify revenue expansion opportunities through customer interaction.
• Ensure positive customer experience and satisfaction.

Skills

Communication

Analytical

Customer Engagement

Sales

Teamwork

Job description

Account Exec / Customer Success Manager - Finance Aviation Sector

Job Sector

BI / SaaS / Research / IT

Contract Type

Permanent

Location

London (3 days a week) + Working from home

Up to £40k basic (neg) + bens

Job Reference

MediaIQ-AviaFi1203

Do you have 18+ months customer success experience for a business intelligence platform?

Do you have experience of upselling and rebooking subscriptions clients?

Want to work for a dynamic and growing business intel and events business?

Like the idea of onboarding, training and retaining finance sector clients?

If yes, please read on....

The Company

The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and on-going training and development.

The Role of Account Exec / Customer Success Manager

As a Account Exec / Customer Success Manager you’ll play a pivotal role in ensuring that your clients receive exceptional service and achieve maximum value from the data and intelligence platform and their sponsored events.

You will be dedicated to understanding customer needs and fostering strong relationships to drive satisfaction, retention, and growth.

You will:

• Manage the overall relationship with assigned customers including onboarding, retention, identifying revenue expansion opportunities
• Engage with leadership to build out a successful customer journey
• Build relationships with customers to maintain a positive customer experience
• Call customers to discuss current product usage and to identify opportunities to cross-sell and upsell

Requirements for this Account Exec / Customer Success Manager role

• 1-3 years' experience in customer success or account management (within the business intelligence space)
• Experience of rebooking and upselling existing clients
• Detail oriented and analytical
• Energetic, Confident, Creative and Ambitious
• Strong communication and presentation skills (both written and verbal)
• Pro-Active, Organised, Team player

If you fulfil the above requirements are interested in the role, please apply.