Account Director - Remote Working

Royal Mail; Remote; GBP 100,000 - 125,000; Full time

Job summary

A major logistics and postal service provider is looking for a Strategic Business Developer to manage a £50m+ revenue portfolio. The role focuses on developing strategic account plans and ensuring customer needs are met. Exceptional negotiation skills and a minimum of 3 years' sales experience are required. The position is permanent and full-time, based in London, with benefits including a competitive salary, healthcare, and a generous pension scheme.

Benefits

Competitive salary

£5,500 car allowance

Family healthcare

Annual bonus potential

25 days annual leave plus bank holidays

Company pension scheme

Enhanced maternity/paternity leave

Discounts and offers

24/7 access to wellbeing services

Qualifications

• Minimum 3 years' sales experience with knowledge of Royal Mail products.
• Exceptional skills in engaging at executive level.
• Proven experience managing complex, high-value accounts.

Responsibilities

• Own and grow a portfolio of major customers accountable for £50m+ revenue targets.
• Develop strategic account plans to maximise customer satisfaction.
• Act as the voice of the customer to ensure their needs are met.

Skills

Influencing and negotiation skills

Strategic planning

Project management

Customer-first mindset

Education

Degree in business, sales, marketing, or related field

Job description

Job Overview

A strategic business developer with strong commercial acumen and a proven track record in sales.

Responsibilities

• Own and grow a portfolio of major customers, accountable for revenue targets of around £50m+.
• Develop and execute strategic account plans to maximise share of wallet and customer satisfaction.
• Act as the voice of the customer within Royal Mail, ensuring their needs are met and exceeded.
• Lead initiatives to mitigate competitive threats and deploy new products and solutions.
• Provide accurate forecasting and collaborate with internal teams to deliver seamless customer experiences.

Qualifications

• Exceptional influencing and negotiation skills, with experience engaging at board or executive level.
• Skilled in strategic planning, project management, and driving change programmes.
• Highly detail-oriented professional with a customer-first mindset and proven experience managing complex, high-value accounts.
• Minimum 3 years' sales experience, ideally with knowledge of Royal Mail products and services.
• Degree in business, sales, marketing, or related field (ISP qualifications desirable).

Benefits & Compensation

• Competitive salary plus £5,500 car allowance (or £5,000 paid monthly as £416.67).
• Family healthcare, annual bonus potential.
• 25 days annual leave plus bank holidays rising with service.
• Company pension scheme with highly competitive contribution rates.
• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – over 800 offers to help you save on groceries, days out, holidays and household bills.
• Supportive and generous company sick pay.
• 24/7 access to wellbeing services and tools to help you get the most out of life (physical, mental, financial, social support and advice). It's free, for everyone.
• Available only to permanent employees.

Location & Working Conditions

• Permanent, Full time – London, Farringdon.
• Expectation to be in London twice per month.
• Job is available only to permanent employees.

Next Steps

The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions. Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we will provide your interview questions in advance.

We are committed to inclusion and welcoming applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require adjustments to support you during the hiring process, please discuss these with your recruiter.