Account Director

Restaurant Associates; Northampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Northampton is seeking a standards-driven hospitality leader to manage an expanding team. This role involves leading complex accounts and developing service standards while ensuring exceptional dining experiences. Ideal candidates will possess experience in premium hospitality settings and financial expertise. The position offers attractive benefits including free meals, wellness facilities, and career development opportunities. Join us to shape the future of hospitality service in an exciting environment.

Benefits

Free meals

Onsite free car parking

Electric vehicle charging points

Wellness facilities

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Shopping discounts

Cash rewards

Wellness classes

Discount sharing

Qualifications

• Experience in hospitality-led environments like fine dining or premium staff dining.
• Solid financial and commercial expertise is required.
• A hospitality-focused mindset and vision to enhance the operation are essential.

Responsibilities

• Lead complex accounts with confidence and commercial clarity.
• Assess the operation quickly and lift standards across service and food.
• Develop the existing team through coaching and structured support.

Skills

Leadership in hospitality

Financial expertise

Coaching and development

Communication skills

Job description

Are you a standards-driven hospitality leader looking to make a big impact on a growing, high-profile operation? This is a dynamic, fast-evolving contract with real scope to elevate standards across staff dining while developing a much larger, more ambitious hospitality operation! You'll lead an established team of around 40 colleagues and play a key role in shaping the operation as it expands into new buildings. As the site grows, you'll help develop and recruit an enhanced leadership structure, ensuring the operation is set up for future success. This role is perfect for someone who can:

Responsibilities

• Lead complex accounts with confidence and commercial clarity
• Assess an operation quickly and lift standards across service, food, people and process
• Develop an existing team with patience, coaching and structure
• Build trusted, transparent relationships with stakeholders at all levels
• Commit to maintaining top tier service standards, at all times
• Commit to supporting, coaching and developing teams
• Clear, honest and constructive communication style, with strong client rapport

Qualifications

• Experience in hospitality-led environments such as premium staff dining, fine dining restaurants or 5 hotels
• Solid financial and commercial expertise
• Hospitality-focused mindset with the vision to enhance the operation

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Benefits

• Free meals
• Onsite free car parking
• Electric vehicle charging points
• Wellness facilities
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families