Account Development Manager

DHL; Rugby; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics provider is seeking an experienced Account Development Manager to join their team. This role entails developing account strategies that ensure customer engagement and mutual benefits while working remotely with up to 50% UK travel. The ideal candidate will possess proven sales experience, strong negotiation skills, and a passion for enhancing customer offerings. Join a diverse team at the forefront of logistics innovation and enjoy competitive benefits, including a company car and private medical insurance.

Benefits

Company car or car allowance

Private Medical Insurance

26 days annual leave

Discretionary bonus

Flexible working options

Generous pension scheme

Free GP consultations

Retail and lifestyle discounts

Qualifications

• Proven sales or Account Development experience.
• Self-motivated with ability to manage stakeholders.
• Commercial experience is essential.

Responsibilities

• Develop customer lifecycle strategy for long-term success.
• Create actionable account plans to maximize customer benefits.
• Maintain coaching relationships within customer's organization.

Skills

Sales experience

Negotiation skills

Conflict resolution

Problem-solving

Job description

Grade: RCS Grade J

Contract Type: Permanent (Full-Time)

Location: Remote, with up to 50% UK travel

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our Business Development team is at the forefront of driving growth and innovation.

We are seeking an experienced and dynamic Account Development Manager to join our Consumer and Convenience team. In this role, you will be responsible for developing and implementing strategies that drive customer engagement and maximise mutual benefits. You will work closely with our customers to create tailored account plans that incorporate new products, sustainability initiatives, and continuous improvement efforts.

WHAT YOU'LL DO

• Develop a comprehensive strategy for the customer lifecycle, leading planning and engagement efforts to ensure long-term success.
• Translate customer strategy into actionable account plans that highlight opportunities for mutual benefit, including new products and sustainability initiatives.
• Build and maintain an extensive network of coaching relationships within the customer's organisation, gaining access to decision-makers and effectively promoting the value of our services.
• Balance the needs of the customer with operational requirements by facilitating collaborative solutions, managing, and resolving potential conflicts that may arise.
• Act as the key contact for the Global Account Manager (GAM), supporting two-way communication and driving meaningful engagement in both directions.

WHAT YOU'LL BRING

• Proven sales or Account Development experience.
• Passion for sales and developing the DHL offering to customers.
• Self-motivated and able to manage multiple stakeholders effectively, including conflict resolution and problem-solving.
• Negotiation skills and Commercial experience.
• Understanding of the Bid and tender processes – desirable
• Preferred background in Consumer and Convenience logistics or DSC experience.

WHY JOIN US?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private Medical Insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 12th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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