Accommodation Booking Admin

Chartwells Independent; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading catering service provider in Swindon is seeking a dedicated Accommodation Booking Admin to ensure smooth operations within the Defence sector. Responsibilities include handling customer queries, managing bookings, and performing essential reception tasks. Successful candidates will have strong customer service skills, proficiency in using PC systems, and the ability to efficiently manage payments. This role comes with opportunities for career growth and various employee benefits including discounts and wellness programs.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Exclusive travel discounts

Grocery shopping discounts

Cinema ticket discounts

Cash rewards

Wellness and exercise classes

Qualifications

• Strong focus on customer queries and telephone communication.
• Experience with booking systems is advantageous.
• Ability to manage cash and card payments efficiently.

Responsibilities

• Answer telephone and email queries professionally.
• Load and manage bookings on the hotel package system.
• Provide excellent customer service at the reception.
• Perform daily checks and balance the float at shift end.

Skills

Customer service skills

PC proficiency

Telephone communication

Email handling

Job description

We're currently recruiting a dedicated Accommodation Booking Admin to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.

As a Accommodation Booking Admin, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Key responsibilities

• Answering telephone queries
• Dealing with email queries
• Sending out booking forms via email
• Loading bookings on to our PC (we have a hotel package)
• Sending confirmation emails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Lots of PC work when in the Call Centre

Ideal candidate

• Dealing with customer queries
• Answering telephone queries
• Checking the daily arrivals and departure lists
• Greeting customers
• Checking reservations in
• Taking payments (Cash and Card)
• Daily Key Press checks
• Balancing float at end of shift
• Adding bills onto reservations
• Allocating room numbers to reservations
• Sending confirmation emails
• Very much face to face customer focussed when working in the reception.

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Equal Opportunities

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!