ABC Outpatients Receptionist and Admin Assistant

The Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in the UK is seeking an Outpatients Receptionist and Admin Assistant to support patient care across multiple sites. The role involves greeting patients, managing appointments, and ensuring compliance with Trust standards. Ideal candidates will have strong customer service skills and IT literacy, along with relevant qualifications. Full and part-time hours are available, and the role includes a mixture of days, evenings, and weekends. This position offers rewarding experiences as part of a dedicated healthcare team.

Benefits

Employee health and wellbeing services

NHS pension plan

Generous holiday allowance

Childcare vouchers

Qualifications

• Experience of face to face customer service and working under pressure.
• Knowledge of GDPR and confidentiality.
• Ability to cope with change in a demanding environment.

Responsibilities

• Meet and greet patients for their appointments.
• Book follow-up appointments and manage capacity issues.
• Ensure high standards of patient care.

Skills

Customer service skills

Communication skills

Organizational skills

IT literacy

Education

5 GCSEs Grade C or above or equivalent knowledge

NVQ 2 Customer Care

NVQ 3 Customer Care

Tools

Patient Administration System

Microsoft Office

Job description

ABC Outpatients Receptionist and Admin Assistant

Do you have a friendly and engaging personality?

The role of Administrative Office & Receptionist is a very busy but enjoyable role and you will work within a team of supportive staff members and ManagementThe role of Administrative Office & Receptionist is a very busy but enjoyable role and you will work within a team of supportive staff members covering reception desks Trustwide (Pinderfields, Pontefract, Dewsbury Hospitals, incorporating the new Day Case Unit and our CDC Unit).

We offer both Full Time and Part time roles, within our Team. The posts are based within Mid Yorkshire Hospital NHS Trust and you will be expected to provide cross site cover on all sites, as per service requirement.You will be required to use multiple IT systems and will also need to have a professional appearance.

This role is very rewarding and a great opportunity to be part of the wonderful work carried out by our Trust.Please note, the working pattern for this post is 5 over 7 days including evenings and weekends.We have Full Time/Part-Time hours available, Full Time hours are 37.5 hours per week.

If shortlisted please be advised that Interviews will be held at one of the Hospital Sites (PGH/DDH/PGI) and will be Face to FaceYou will also be expected to undertake an IT/Admin test.

Main duties of the job

As an Administration Officer & Receptionist, you will be expected to meet and greet patients for their appointments, attend the patients on the systems and outcome the appointment accordingly as instructed by the clinician, plus a variety of other roles detailed within the Job Description/Person Specification.

You will also have to book follow up appointments for the patients and escalate any capacity issues where you are unable to book the appointment. Liaising with all levels of staff across the Trust will be a daily task so you must have good customer service skills and communication skills.

The role is very rewarding and is an integral part of the Trust ensuring Patients and all visitors are treated with the highest of Standards and cared for in line with our Trust Values and Behaviours at all times.

We use many IT Systems within the Trust and you will undergo extensive training to be able to use these. Therefore, you will be required to be IT literate.

The role does presently include Saturday working, but please be advised the role is 5 days over 7 including Evenings and Weekends.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Job responsibilities

Experience

Experience of working with a variety of Computer software programmes. Working in a demanding environment. Experience of face to face customer service. Have the ability to follow written information.

Use of a Patient Administration System. Working knowledge of Microsoft Office.

Qualifications

Sound educational background 5 GCSEs Grade C or above or equivalent knowledge. Good written and verbal English. NVQ 2 Customer Care, equivalent experience or other relevant qualification.

ECDL or equivalent. NVQ 3 Customer Care.

Knowledge of GDPR and awareness of confidentiality. Awareness of own limitations. Demonstrate knowledge of dealing with sensitive and potentially conflicting situations

Basic knowledge of the 18 week referral to treatment pathway Basic knowledge of medical terminology.

Skills & Abilities

Excellent organisational skills. Excellent communication skills. Able to work effectively across departmental boundaries. Ability to converse with patients, staff and visitors, in person or over the telephone with tact and sensitivity. Demonstrate the ability to communicate empathetically and with the ability to overcome barriers of understanding. High standard of accuracy. Ability to adapt to change in an environment that can be disruptive. Ability to cope under pressure. Ability to prioritise workload whilst working on a reception desk independently.

Personal Attributes

Confidence in own abilities. Self-motivated. Good team worker. Flexible approach to working arrangements. Aptitude for using initiative and problem solving. Polite and friendly manner. Willingness to undertake training and personal development.

Person Specification

Qualifications

• Please click apply now to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.