A&E Receptionist

East Kent Hospitals University NHS Foundation Trust; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading university hospital trust in Ashford is seeking a Receptionist for the A&E department. You'll provide essential administrative support, interact with patients and staff, and ensure accurate data entry in a fast-paced environment. The role requires very high customer service skills and the ability to work across two sites. This position is crucial for managing patient admissions 24/7.

Qualifications

• Very high customer service skills for both internal and external staff and patients.
• Accurate and timely data entry to support delivery of National and Trust targets.
• Ability to work across two sites; own transport is required.

Responsibilities

• Provide an efficient and comprehensive administration and reception service.
• Be the initial point of contact within the department.
• Input and update data on the computer system for patient tracking.

Skills

Customer service skills

Accurate data entry

Communication skills

Job description

Overview

Receptionist required for A&E at the William Harvey Hospital on a permanent basis. The role is responsible for providing an efficient and streamlined administrative management service to patients and customers of East Kent Hospitals University Foundation Trust. The post holder will support the delivery of National and Trust targets; therefore, it is essential that accurate and timely data entry is performed. The post holder will be required to offer very high customer service skills for both internal and external staff and patients. The post holder will be required to have their own transport to enable working across two sites. This post ensures patients are booked into the Emergency Department 24/7 365 days a year.

Responsibilities

• Provide an efficient and comprehensive administration and reception service.
• Be the initial point of contact within the department, provide appropriate responses and onward directions to all callers in a courteous manner.
• Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures.
• Book in and direct all patients who attend the department.
• Input and update data on the computer system, ensuring accurate tracking steps are logged for each patient on screen across the A&E Department; ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step.
• Ensure, upon discharge, that patients are correctly admitted, discharged or transferred appropriately.
• Assist the Nurse in Charge in the discharge process of patients.
• Arrange the most appropriate transport for discharge/transfer and follow-up clinics.
• Undertake any clerical duties as deemed necessary.

Requirements / Qualifications

• Very high customer service skills for both internal and external staff and patients.
• Accurate and timely data entry to support delivery of National and Trust targets.
• Ability to work across two sites; own transport is required.
• Excellent communication skills; ability to provide non-medical information to GPs, patients, relatives and staff.
• Experience with inputting and maintaining patient data and tracking steps in hospital information systems.
• Availability to work 24/7, 365 days a year as part of the Emergency Department booking process.
• Disclosure and Barring checks are required; posts with children or vulnerable adults may require enhanced checks.
• UK visa/sponsorship: eligible candidates requiring Tier 2 sponsorship must meet UK Visas and Immigration criteria; Skilled Worker Visa sponsorship is limited to Band 5 and above.
• No-smoking policy on all sites and grounds.

Notes

This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS). Only applicants from eligible organisations will be considered for shortlisting at this stage.