3rd Line Support Engineer

Morson Talent; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a professional to maintain and support the backup and storage solutions for critical services. The role demands hands-on experience with vCentre and Windows environments, alongside excellent customer service skills. The position requires passing significant security checks, with benefits including ongoing training, 25 days annual leave, and pension contributions.

Benefits

Ongoing training and certificates

25 days annual leave plus Bank Holidays

Pension contributions of up to 10%

Companywide incentive plan

Flexible benefits such as additional holidays and life assurance

Qualifications

• Proven hands-on experience with vCentre, storage solutions and Windows environments.
• Worked on low level engineering documentation.
• Excellent customer service skills, collaborating with clients.

Responsibilities

• Maintain and support the backup and storage solution.
• Conduct daily checks of the solution and produce documentation.
• Maintain the product’s lifecycle management.

Skills

Hands-on experience with vCentre

Experience with storage solutions

Experience with Windows environments

Excellent customer service skills

Job description

Overview

Our client supports over 250,000 end users across 1,100 sites, providing network connectivity to a range of critical services across the UK.

They are committed to technology innovation and have a long and proud history of supplying digital solutions that provide secure, scalable and cutting-edge services to enhance a range of government accounts.

Your Role

Your role will require you to clear SC and DV checks.

You will be maintaining and supporting the backup and storage solution, to allow high availability of data in the event of loss or disaster recovery.

Conducting daily checks of the solution, producing documentation and maintaining the product s lifecycle management

Essential Experience

• Proven hands-on experience with vCentre, storage solutions and Windows environments.
• Worked on low level engineering documentation
• Excellent customer services skills, collaborating with clients to update and inform of project progress.

Benefits

• Ongoing training and certificates along with personal development plans.
• 25 days annual leave plus Bank Holidays.
• Pension contributions of up to 10%.
• Companywide incentive plan.
• Flexible benefits such as additional holidays, life assurance.

Next Steps

Due to the sensitive environments, where you will be based for this position, you will need to pass significant security clearance checks to be considered.

To arrange a call to discuss this position in more detail please apply or email your CV to (url removed)