3rd Line Support

Reed Technology; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A tech recruitment firm is seeking a highly capable 3rd Line Engineer in Norwich. Responsibilities include providing expert support for escalated technical issues, leading troubleshooting of network incidents, and ensuring network security. Candidates should have strong networking expertise and relevant certifications like CCNA. The role requires a detail-oriented and proactive individual with effective communication skills.

Qualifications

• Proven experience in a 3rd line or senior IT support role.
• In-depth knowledge of TCP/IP, IP Routing, DNS, DHCP, NAT.
• Hands-on experience with Cisco networking technologies.

Responsibilities

• Provide expert-level support for escalated technical issues.
• Lead troubleshooting and resolution of complex network incidents.
• Design and implement secure LAN/WAN architectures.

Skills

Networking expertise

Problem-solving

Analytical skills

Communication skills

Education

CCNA certification

CCNP or advanced networking certifications

Tools

Cisco networking equipment

Wireshark

SolarWinds

Job description

3rd Line Engineer

Norwich (onsite) £(phone number removed)

REED Technology is working with a well-established organisation in Norwich to recruit a highly capable 3rd Line Support Engineer. This role is ideal for a technically advanced professional with strong networking expertise and a passion for solving complex IT challenges across commercial, governmental, and educational environments.

Key Responsibilities

• Provide expert-level support for escalated technical issues across hardware, software, and networking.
• Lead troubleshooting and resolution of complex network incidents and performance issues.
• Configure, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points.
• Design and implement secure LAN/WAN architectures and VPN solutions.
• Monitor network traffic and performance using diagnostic tools such as Wireshark, SolarWinds, or similar.
• Manage IP addressing schemes, VLANs, and routing protocols (e.g., OSPF, EIGRP).
• Ensure network security through access controls, firewall policies, and intrusion detection systems.
• Collaborate with infrastructure and security teams on network upgrades, migrations, and architecture planning.
• Support server environments including Windows Server, Active Directory, and Microsoft Exchange.
• Maintain accurate documentation of network configurations, changes, and incident resolutions.
• Evaluate and recommend new technologies to improve operational efficiency and network resilience.

Skills & Experience

• Proven experience in a 3rd line or senior IT support role with a strong networking focus.
• In-depth knowledge of TCP/IP, IP Routing, DNS, DHCP, NAT, and subnetting.
• Hands‑on experience with Cisco networking equipment and technologies.
• CCNA certification (required); CCNP or other advanced networking certifications (desirable).
• Familiarity with network monitoring and diagnostic tools.
• Proficiency in Windows OS, Server OS, and Microsoft Exchange (SMTP, POP3, IMAP).
• Experience with Active Directory, Group Policy, and Office 365.
• Excellent problem‑solving and analytical skills.
• Full, clean UK driving licence.
• Ability to pass a DBS check.

Key Attributes

• Technically confident and proactive.
• Strong communication and stakeholder management skills.
• Detail‑oriented with excellent organisational abilities.
• Logical thinker with a strategic mindset.
• Reliable team player with strong time management.

If you have the relevant experience and interested in the opportunity, please apply using the link provided