3rd Line Storage Support Engineer

CBSbutler Holdings Limited trading as CBSbutler; Basingstoke; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology services company in Basingstoke is seeking a 3rd Line Storage Support Engineer. The successful candidate will assist 2nd and 3rd line engineers in supporting high profile user communities and must hold a high-level security clearance. Responsibilities include maintaining backup solutions and conducting regular checks. This position is fully onsite and requires deep technical knowledge of various storage solutions and IT management tools.

Qualifications

• Must assist 2nd and 3rd Line engineers and engage with high-profile user communities.
• Must monitor event management tooling and manage daily checks.
• Must maintain backup and storage solution for data availability.

Responsibilities

• Support high-profile users via IT Service Management Toolset.
• Conduct regular checks and documentation for storage solutions.
• Ensure readiness for high-level government account clearance.

Skills

vCentre

Event Management Tooling (SCOM)

Dell EMC Storage solutions

SCCM / MCM patch deployment

ITSM Tooling

Active Directory

Windows Server

Microsoft PKI

Job description

Job Description

3rd Line Storage Support Engineer

SC & DV Cleared

Basingstoke - Fully Onsite

Shift working (Apply online only)

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Storage Support Engineer you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Responsibilities

• Assist a team of 2nd and 3rd Line engineers in supporting high profile user communities and daily contact with customers and stakeholders using the IT Service Management Toolset.
• Monitor Event Management tooling, triage and escalation as part of daily duties.
• Maintain and support the backup and storage solution to ensure high availability of data in the event of loss or disaster recovery.
• Conduct daily checks of the solution, produce documentation, and maintain the product lifecycle management.
• Note: The applicant must be a highly cleared sole national 3rd Line Storage Support Engineer for a high‑level government account.

Your transferable skills and experience

• vCentre
• Event Management Tooling (SCOM)
• Dell EMC Storage solutions (Including Avamar & Data Domain)
• SCCM / MCM patch deployment
• ITSM Tooling
• Active Directory
• Windows Server
• Microsoft PKI
• This role requires candidates to be eligible and willing to undergo a high level of security clearance