3Rd Line Infrastructure Engineer - LUNA HSM

Akkodis; Corsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is seeking a skilled 3rd Line Infrastructure Engineer in Corsham. You will provide proactive support, addressing incidents and maintaining security modules, specifically with Thales Luna HSM. The ideal candidate has extensive experience in managing hybrid environments and strong ITIL knowledge. This role offers an exciting opportunity in a dynamic team.

Qualifications

• Hands-on experience with Thales Luna Backup HSM.
• Experience managing hybrid environments.
• Good understanding of ITIL Service Operations.

Responsibilities

• Provide proactive and reactive support for estate management.
• Monitor call queue and follow up with support teams.
• Ensure accurate completion of all incident records.

Skills

Incident Management

Root Cause Analysis

Microsoft Windows Server

PowerShell

Communication Skills

Tools

Thales Luna HSM

Microsoft Active Directory

VMware

Job description

Overview

3rd Line Infrastructure Engineer - Luna HSM

Akkodis are currently working in partnership with a leading service provider to recruit a number of 3rd Line Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. This role requires hands-on experience working with Luna HSM including deployment, configuration and maintenance.

Please note you will need to be eligible to attain security clearance once you have started in the position which the company will provide.

The Role

As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.

The Responsibilities

• Call and incident Management
• Respond to service calls and resolve incidents to ensure SLA targets are achieved
• Increase the First Time Fix rate
• Adhere to escalation procedures
• Assist with technical escalations for other team members
• Monitor call queue and follow up with specialist support teams for resolution
• Utilise the relevant ITSM tool suite to monitor progress of all incidents
• Ensure accurate completion of all incident records and associated paperwork
• Monitor and update the call management system as required
• Assist with SLA reporting

The Requirements

The role requires hands-on experience with Thales Luna Backup HSM 7, Luna Network HSM 7, Luna PED (PIN Entry Device), and Luna Remote PED. Responsibilities include the deployment, configuration, and maintenance of hardware security modules (HSMs) to ensure secure key management and cryptographic operations across enterprise environments.

• Experience managing, maintaining, configuring and troubleshooting large scale hybrid environment
• Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
• Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change
• Excellent communication, writing, meeting facilitation skills
• Familiarity of PowerShell to accomplish tasks and provide reporting

Desirable

• Technical qualifications, ie Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
• In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
• Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
• Management of Microsoft Windows Server within a hybrid environment
• Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
• Active Directory deployment/configuration/troubleshooting skills, including Group Policy
• Entra ID authentication service and access control including conditional access policies/enterprise application deployment
• Supporting Microsoft Windows Networking Services such as DNS/DHCP
• Managing Anti-Virus services and reporting

If you are looking for an exciting new challenge to join a leading service provider, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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