2ww booking officer

Royal Free London NHS Foundation Trust; City of Westminster; On-site; GBP 15,000 - 20,000; Full time

Job summary

A healthcare organization is looking for an Apprenticeship in Business Administration within the Cancer Performance Team. This role involves managing 2-week wait referrals, providing excellent customer service, and supporting clinical staff. The successful candidate will receive comprehensive training, including a 22-month development program leading to an Advanced Apprenticeship Level 3. Ideal for those with office experience looking to grow in a healthcare environment.

Benefits

On-the-job training

Nationally recognized qualification

Opportunity for permanent position after apprenticeship

Qualifications

• Previous experience in office or admin duties.
• Strong interpersonal skills and the ability to work well within a team.

Responsibilities

• Administer the 2-week wait booking system.
• Map and follow up cancer pathways with Service Managers.
• Provide customer service to clinicians and stakeholders.
• Maintain patient records and use Excel for data management.
• Prioritise workload and work independently under pressure.

Skills

Organizational skills

Attention to detail

Excellent communication

Proficiency in Microsoft Excel

Ability to work under pressure

Tools

Microsoft Office

Careflow

Somerset

Job description

Overview

This post is based in the Cancer Performance Team and full training will be provided on all aspects of managing 2‑week wait referrals, tracking patients through their tests and appointments to determine if the patients have cancer or not. This is an admin based role in a busy service and would suit people who like to be busy and are interested in providing a high level of customer service to internal and external stakeholders.

Apprenticeships are designed to give talented people an opportunity to gain a nationally recognised qualification while completing on‑the‑job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. Study time is allocated within your working hours to gain the qualification. For this role you will undertake a 22‑month development programme in Business Administration within the Community Therapies Services, through work‑based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Advanced Apprenticeship Level 3.

This position is on a fixed‑term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Candidates who already hold a relevant qualification in Business Administration or Business Management at this level or higher are not eligible to apply.

Responsibilities

• Administer the 2‑week wait booking system within the cancer services to ensure all suspected cancer patients are booked within cancer targets.
• Map and follow up cancer pathways and work closely with the Cancer Performance Manager and Service Managers to collect and manage national cancer minimum data sets for all patients.
• Co‑ordinate, liaise and provide a high level of customer service to clinicians, admin staff, patients and external stakeholders.
• Collect, file and maintain patient records, use Excel and other Microsoft Office software, and work within a healthcare setting.
• Prioritise workload, work independently under pressure, demonstrate initiative, and maintain confidentiality.
• Support the team in the development of the 2‑week wait booking officer role and participate in training sessions.

Qualifications and Experience

• Previous experience of office or admin duties.
• Proficiency with Microsoft software packages such as Excel.
• Experience working within the healthcare setting, including Careflow and Somerset is preferred.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure, show initiative and work as part of a team.

Application Requirements

You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. Candidates who require visa sponsorship may be considered. Provide references from your current and previous employer(s), including address, telephone number and work email address of each line manager.

Applicants will be subject to background checks, including DBS (CRB) if required. Information will be processed securely in line with the Trust's procedures.

Equal Opportunity and Diversity

Everyone is welcome at Royal Free London NHS Foundation Trust. We are proud of our diversity and continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

The Trust complies with the Disclosure and Barring Service Codes of practice and the Rehabilitation of Offenders Act.