2Nd Line Support Role (French Speaking/Fluent)

Uniting Ambition; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading technical support provider in the UK is seeking a 2nd Line Technical Support professional, fluent in French, to assist with user tickets primarily during US hours. The role is fully remote and requires strong desktop support skills, along with experience in Office 365, Dell hardware, and Service Now. Proficiency in troubleshooting Windows operating systems and setting up audio-visual equipment is essential. This is a contract position for an estimated duration of 6 months at a daily rate of £260.

Responsibilities

• Serve as a 2nd line technical support professional addressing online user tickets.
• Cover US hours (typical hours 11am - 7pm).

Skills

French Speaking/Fluent

Desktop Support Experience

Office 365 Experience

Dell Hardware Experience

Service Now Experience

Windows 10/11 Experience

Set Up Experience (Audio Visual)

Job description

2nd Line Technical Support (French Speaking/Fluent)

Contract

Inside IR35

£260.00 p/d

6 months Duration

Fully Remote Role.

The Role

The role involves serving as a 2nd line technical support professional to address online user tickets in the US/Canada. The role itself will cover the US hours (Typical hours 11am - 7pm for example).

Key Requirements

• Must be French Speaking/Fluent
• Desktop Support Experience: Proficiency in addressing desktop-related technical issues and inquiries.
• Office 365 Experience: Familiarity with Microsoft Office 365 suite, including troubleshooting and user support.
• Dell Hardware Experience: Expertise in working with Dell hardware components, resolving hardware-related concerns.
• Service Now Experience: Competence in utilizing Service Now, a platform for IT service management and support.
• Windows 10/11 Experience: Hands-on experience with Windows operating systems, including troubleshooting and user assistance.
• Set Up Experience (Audio Visual): Proficient in setting up and troubleshooting Audio Visual equipment, ensuring seamless functionality for presentations and meetings.