2nd Line Support Engineer - Systems Integrator

Hamilton Barnes Associates Limited; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading European IT service provider is seeking a 2nd Line Support Engineer to join their team. The ideal candidate will have at least 2 years of experience in technical support, focusing on resolving customer issues with enterprise technologies including Microsoft products, and will benefit from various incentives such as training and health care.

Benefits

Health Care

Incentives (holidays, vouchers, lunches, spot prizes)

Training & Mentor Programme

Qualifications

• Minimum 2 years’ experience in technical support.
• Experience with enterprise technologies, especially Microsoft products.
• Desirable certifications include MCP, MCSA, MCSE, CCA, CCNA.

Responsibilities

• Provide 2nd line technical support for customers.
• Ensure quick resolution of customer incidents.
• Maintain communication with support teams.

Skills

Technical support

Microsoft products

Networking

Citrix

VMware

Cisco

Anti-virus

Backup operations

Education

MCP

MCSA

MCSE

CCA

CCNA

Job description

Are you looking for an exciting new opportunity?

Join a leading European IT service provider and Germany’s largest IT system house. With over 15,500 employees representing 110 nationalities, 695 vocational trainees and students, and a customer base exceeding 70,000, this company has been driving IT innovation for over four decades. Recognized as a leader in business applications, particularly PLM and ERP solutions, the company operates across 120+ locations in 14 European countries, providing personal, local service alongside a robust digital offering. Serving B2G and B2B customers from SMEs to large international enterprises, they continue to shape the future of IT services.

The award winning Cisco and Aruba Partner is searching for a 2nd Line Support Engineer to join the team. If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide 2nd line technical support for all customers
• Ensure customer incidents are resolved as quickly as possible (on and off-site)
• Take responsibility and exceed department Service Level Agreements
• Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
• Provide technical guidance to the helpdesk team and field engineers

Skills/Must have:

• Minimum 2 years’ experience supporting servers, networks, printers, PC’s and applications
• Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations
• Experience with Citrix, VMware and Cisco are desirable
• Certs (MCP, MCSA, MCSE, CCA, CCNA) are highly desirable

Benefits:

• Heath Care
• Incentives (holidays, vouchers, lunches, spot prizes)
• Training & Mentor Programme

Salary:

• £30,000 - £35,000 Basic Salary Per Annum