2Nd Line Support Engineer - MDM

Akkodis; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology service provider is seeking a 2nd Line Support Engineer to support mobile operating systems and deliver device management using tools like Workspace ONE and Apple Business Manager. The ideal candidate has a strong background in 2nd line support and mobile endpoint management, with proven experience in technologies such as Samsung KNOX and M365. This is an exciting opportunity to join an established team in Nottingham.

Qualifications

• Good working background in a 2nd line support role.
• Experience with mobile endpoint management.
• Ability to achieve Security (SC Clearance).

Responsibilities

• Oversee the configuration and support of mobile devices.
• Liaise with internal technical teams for transparent issue resolution.
• Manage incident queues and ensure SLA compliance.

Skills

2nd Line Support Experience

Mobile Endpoint Management

Cloud Technologies

Customer Stakeholder Liaison

Incident Management

Tools

Workspace ONE

Samsung KNOX

Apple Business Manager

Android Enterprise Manager

M365

Entra ID

Job description

Overview

2nd Line Support Engineer - MDM

Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who provided development and training opportunities with exposure to emerging technologies.

The Role

As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).

The Responsibilities

• You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.
• Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile life cycle.
• Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.

The ideal candidate

The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies.

The Requirements

• Security (SC Clearance) or able to achieve.
• Proven experience in a 2nd line support mobile endpoint engineering role
• Workspace ONE Unified Endpoint Manager
• Apple Business Manager
• Entra ID
• M365
• Android Enterprise Manager
• Samsung KNOX
• iOS and Android mobile operating systems experience (configuration)
• Mobile Device Management through Organisation Groups

If you are looking for an exciting new challenge to join a leading organisation please apply now.

Company & Compliance

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.