2nd Line Support Engineer MDM

Akkodis; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is looking for a 2nd Line Support Engineer to support mobile operating systems. This role requires overseeing mobile device configuration and support while working closely with technical teams and stakeholders. The ideal candidate should have experience in mobile endpoint management and the ability to achieve Security Clearance. Join an established team offering development and training opportunities in a dynamic environment.

Qualifications

• Proven experience in a 2nd line support mobile endpoint engineering role.
• Ability to achieve Security (SC Clearance).
• Desirable knowledge of mobile automation tools.

Responsibilities

• Oversee the configuration and support of mobile devices.
• Liaise with internal technical teams and customers.
• Manage incident queues and SLAs effectively.

Skills

2nd line support experience

Mobile endpoint management

Workspace ONE Unified Endpoint Manager

Apple Business Manager

Android Enterprise Manager

Samsung KNOX

iOS and Android mobile operating systems

Job description

2nd Line Support Engineer - MDM

Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provide you with development and training opportunities with exposure to emerging technologies.

The Role

As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).

The Responsibilities

• You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.
• Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle.
• Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.

The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies.

The Requirements

• Security (SC Clearance) or able to achieve.
• Proven experience in a 2nd line support mobile endpoint engineering role
• Workspace ONE Unified Endpoint Manager
• Apple Business Manager
• Entra ID
• M365
• Android Enterprise Manager
• Samsung KNOX
• iOS and Android mobile operating systems experience (configuration)
• Mobile Device Management through Organisation Groups

If you are looking for an exciting new challenge to join a leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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