2nd‑Line Software Support Engineer

Imperative People; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local software company is seeking a Customer Support Engineer to provide outstanding software support. The role involves delivering 2nd Line technical support to meet customer SLAs, utilizing strong troubleshooting skills to identify known errors and workarounds. Essential experience includes troubleshooting, customer service, and familiarity with Windows administrative tasks. Candidates should send their CV in Word format along with a covering letter detailing their current salary and notice period.

Qualifications

• Experience in troubleshooting problems from triage to complex investigations.
• Worked in IT service or product support, preferably with external customers.
• Familiarity with Windows administrative tasks including registry manipulation.

Responsibilities

• Deliver outstanding customer service by providing 2nd Line technical support.
• Identify known errors and workarounds to reduce customer impact.

Skills

Troubleshooting

Customer service

Windows administration

Technical support

Tools

MySQL

Microsoft Operating Systems

Job description

A local software company is seeking a Customer Support Engineer to provide outstanding software support. The role involves delivering 2nd Line technical support to meet customer SLAs, utilizing strong troubleshooting skills to identify known errors and workarounds. Essential experience includes troubleshooting, customer service, and familiarity with Windows administrative tasks. Candidates should send their CV in Word format along with a covering letter detailing their current salary and notice period.