2nd Line Service Desk Engineer

Babcock Mission Critical Services España SA.; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Bristol is seeking a 2nd Line Service Desk Engineer to support mission-critical software applications. This full-time role offers a dynamic opportunity to contribute to national security while developing your career in IT service management. Key qualifications include experience in software support and ITIL processes. The company offers excellent benefits, including a pension scheme and health checks.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

Holiday Trading opportunities

‘Be Kind Day’ for volunteering

Qualifications

• Technical awareness from supporting software applications.
• Experience using ITSM tools for incident management.
• Oracle or SQL database administration skills.

Responsibilities

• Supporting the Service Management Team by resolving customer issues using ITIL-compliant processes.
• Prioritising tasks to deliver positive customer experiences.
• Delivering prompt and courteous resolutions within agreed SLAs.

Skills

Technical awareness from supporting software applications

Experience using ITSM tools for incident management

Oracle or SQL database administration skills

Strong analytical and methodical problem-solving approach

Education

Relevant certifications in ITIL, Oracle, or SQL

Job description

2nd Line Service Desk Engineer

Location: Bristol, GB, BS16 1EJ

Onsite or Hybrid:

Job Title: Service Desk Engineer
Location: Stoke Gifford, Bristol
Compensation: Competitive + Benefits
Role Type: Full time / Permanent
Role ID: SF67085

Be the heartbeat of secure digital operations

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.

The role
As a Service Desk Engineer, you’ll have a role that’s out of the ordinary. You’ll be at the forefront of supporting mission-critical software applications that underpin defence, aerospace and engineering operations. This is a dynamic opportunity to work in a fast-paced 2nd line support environment where your technical expertise and problem-solving skills will directly contribute to national security and operational excellence.

Day-to-day, you’ll be part of a team that specialises in application support within our Major Infrastructure business unit, interacting with internal stakeholders and customers to deliver outstanding service. This role offers a clear path for career development in IT service management and software support, with exposure to cutting-edge technologies and real-world impact.

• Supporting the Service Management Team by resolving customer issues using ITIL-compliant processes
• Prioritising tasks to deliver positive customer experiences
• Delivering prompt and courteous resolutions within agreed SLAs
• Investigating and responding to support requests via phone and email
• Recording and communicating progress using service management tools
• This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.
• Working pattern is between 7am and 7pm, Monday - Friday.

Essential experience of the Service Desk Engineer

• Technical awareness from supporting software applications
• Experience using ITSM tools for incident management
• Oracle or SQL database administration skills
• Strong analytical and methodical problem-solving approach

Qualifications for the Service Desk Engineer

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

• Relevant certifications in ITIL, Oracle, or SQL would be advantageous

Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
  Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.