2nd Line Network Engineer — Cisco & Cloud Support

CDW LLC.; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology solutions provider in Peterborough is seeking a 2nd Line Network Engineer to provide technical support and resolve advanced technical challenges. The ideal candidate will have 2-3 years of experience in a similar SLA-driven role and extensive knowledge within a Cisco environment. This role involves investigating technical issues, collaborating with 3rd line support, and ensuring high service levels for customers.

Qualifications

• 2-3 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Extensive knowledge working within a Cisco Switch/Router environment.

Responsibilities

• Investigating and resolving technical issues escalated from 1st line support.
• Collaborating with 3rd line support to resolve critical issues.
• Maintaining technical accreditations in line with catalogued services.

Skills

Technical support

Troubleshooting

Incident diagnostics

Configuration management

Knowledge of Cisco environments

Tools

Cisco

Fortinet

Checkpoint

Palo Alto

F5

Azure

AWS

Job description

A leading technology solutions provider in Peterborough is seeking a 2nd Line Network Engineer to provide technical support and resolve advanced technical challenges. The ideal candidate will have 2-3 years of experience in a similar SLA-driven role and extensive knowledge within a Cisco environment. This role involves investigating technical issues, collaborating with 3rd line support, and ensuring high service levels for customers.